The BlackBerry 7 smartphone may feel warm during use

Article ID: KB31531

Type: Support Content

Last Modified: 05-07-2012


Product(s) Affected:

  • BlackBerry Bold smartphones
  • BlackBerry Curve smartphones
  • BlackBerry Torch smartphones
Jump to: Environment | Overview
  • BlackBerry® 7 smartphones

Your BlackBerry® 7 smartphone may feel warm when charging or using applications that require higher performance of the processor, such as lengthy browsing sessions, downloading multiple consecutive updates, playing games, or running applications for an extended period in the background without closing them through the menu.

Using your BlackBerry: Your BlackBerry 7 smartphone should only be used in temperatures between 32 to 95°F (0 to 35°C). Make sure you keep your smartphone away from heat sources, such as radiators, heat registers or stoves. Also do not leave your smartphone in a vehicle parked in the sun.
If you don’t plan to use your smartphone for more than two weeks, turn it off and remove the battery.

For more information about using and storing your BlackBerry smartphone, please refer to the Safety and Product Information booklet that was included with the purchase of your smartphone. The Safety and Product Information booklet can also be accessed on the BlackBerry website:

If you find your BlackBerry 7 smartphone becomes too warm to comfortably handle, stop using it and do not continue use until you find it has cooled down.

  • Here are some suggestions if you believe your BlackBerry 7 smartphone feels warm during use:
    Close applications you are not using by pressing the Menu key and clicking Close or Exit when you are finished with an application.
  • Turn off network connections you are not using by clicking the Manage Connections icon. Click a network connection to clear the check-box. Close browser tabs that you are not using. In the browser, press the Menu key > Tabs. Highlight a tab and click the red X below.

Do not use your BlackBerry 7 smartphone in surrounding temperatures that are higher than 95°F (35°C).

All BlackBerry 7 smartphones are designed to be in conformance with the Safety of Information Technology Equipment standard, IEC 60950-1, as well as other applicable standards and regulatory bodies, as specified in the Safety and Product Information booklet.


By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.

Visit the BlackBerry Technical Solution Center at