To Do entry created on the BlackBerry smartphone causes the BlackBerry Enterprise Server to crash

Article ID: KB31626

Type: Support Content

Last Modified: 08-07-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server for IBM Lotus Domino
CollapseEnvironment
  • BlackBerry® Enterprise Server 5.0 SP3
  • DT 4239268
CollapseOverview

When a To Do entry is created on the BlackBerry smartphone, the synchronization process crashes the BlackBerry® Enterprise Server with a Negative Time error. The following is logged in the NSD log: 


KERNELBASE!RaiseException+0x58
NBES!_CxxThrowException+0x46 [f:\sp\vctools\crt_bld\self_x86\crt\prebuild\eh\throw.cpp @ 161]
NBES!LNWrapper::LNTimeHelper::createLNTime+0x67 [c:\ec_build\455526\notesbes\source\notesbes\lnwrapper\src\lntimehelper.cpp @ 113]
NBES!hexStringToLNTimeList+0x141 [c:\ec_build\455526\notesbes\source\notesbes\notesmailbox\src\calendarutils.cpp @ 275]
NBES!PIMTasks::SetRecordProperties+0x99d [c:\ec_build\455526\notesbes\source\notesbes\notesmailbox\src\pimtasks.cpp @ 200]
NBES!UserPIMTarget::AddRecord+0x2e9 [c:\ec_build\455526\notesbes\source\notesbes\notesmailbox\src\userpimtarget.cpp @ 338]
NBES!UserPIMTarget::DoWork+0x30a [c:\ec_build\455526\notesbes\source\notesbes\notesmailbox\src\userpimtarget.cpp @ 305]
NBES!UserPIM::SyncRequest+0x821 [c:\ec_build\455526\notesbes\source\notesbes\notesmailbox\src\userpim.cpp @ 322]
NBES!UserControl::processWorkRequest+0xe2e [c:\ec_build\455526\notesbes\source\notesbes\bes\usercontrol.cpp @ 17091]
NBES!UserControl::DoWork+0x1b0 [c:\ec_build\455526\notesbes\source\notesbes\bes\usercontrol.cpp @ 4324]
NBES!UserWorkerThread::ThreadProc+0x23b [c:\ec_build\455526\notesbes\source\notesbes\notesmailbox\src\userworkerthread.cpp @ 128]
NBES!Thread::ThreadProcStub+0x50 [c:\ec_build\455526\notesbes\source\wutility\src\thread.cpp @ 366]
NBES!_callthreadstartex+0x1b [f:\sp\vctools\crt_bld\self_x86\crt\src\threadex.c @ 348]
NBES!_threadstartex+0x7f [f:\sp\vctools\crt_bld\self_x86\crt\src\threadex.c @ 326]
kernel32!BaseThreadInitThunk+0xe
ntdll!__RtlUserThreadStart+0x70
ntdll!_RtlUserThreadStart+0x1b


############################################################
### PASS 3 : FATAL THREAD with PARAMETER DATA 35/42 [    nbes:  1a9c:  111c]
############################################################
  Parameter 4:
       01680958 916B2401 74000000 4E006500 67006100 | .k$. t... N.e. g.a. |
       01680968 74006900 76006500 20007400 69006D00 | t.i. v.e.  .t. i.m. |

CollapseCause
Formatting of the Time/Date causes an offset which results in a negative time.
CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

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