Duplicate email messages are sent from the BlackBerry PlayBook tablet

Article ID: KB31705

Type: Support Content

Last Modified: 02-28-2013

 

Product(s) Affected:

  • BlackBerry PlayBook
  • 4G LTE BlackBerry PlayBook
  • BlackBerry Device Service
CollapseEnvironment
  • BlackBerry PlayBook
  • BlackBerry PlayBook OS 2.1.0.1314 and earlier
  • BlackBerry Device Service
  • Microsoft ActiveSync
  • Microsoft Exchange Server
  • IBM Lotus Domino
  • DT 6779428
  • DT 6779429
CollapseOverview

BlackBerry PlayBook tablets activated to either a Microsoft Exchange Server or IBM Lotus Domino mail server via Microsoft ActiveSync may report an error when sending an email message. The message however, is successfully sent and the intended recipient receives multiple copies of the message.

The user may see a red X on the message in the Outbox and the following error message:

There was an interruption in sending this message. Please try again.

CollapseCause

This is a previously reported issue that has been escalated internally to our development team. No resolution timeframe is currently available.

CollapseAdditional Information

The mail item remains in the Outbox unless manually removed.

If the Playbook is connected directly to ActiveSync server through corporate WiFi or VPN, this issue is not seen. 

If the ActiveSync profile is integrated manually rather than being pushed out by the BlackBerry Device Service this issue is not seen.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.