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PlayBook - Multiple copies of one email message is received by the recipient when sending from an ActiveSync account

Article ID: KB31852

Type: Support Content

Last Modified: 06-07-2012

 

Product(s) Affected:

  • Tablets
  • BlackBerry PlayBook Applications
CollapseEnvironment
  • BlackBerry® PlayBook™
  • BlackBerry® Tablet OS 2.0.1.358
  • Native Email
  • Messages Application
  • ActiveSync
  • DT 3557648
CollapseOverview
Sometimes when sending email from an ActiveSync account, the recipient will receive what appears to be duplicate copies of the email message.  The PlayBook messages application only displays one copy of the message was sent.
CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

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