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Applications are noticed to be shutdown after unlocking a password locked BlackBerry smartphone

Article ID: KB32216

Type: Support Content

Last Modified: 07-18-2012

 

Product(s) Affected:

  • BlackBerry Bold
  • BlackBerry Curve
  • BlackBerry Pearl
  • BlackBerry Storm
  • BlackBerry Style 9670
  • BlackBerry Torch
  • BlackBerry Tour 9630
  • Porsche Design P’9981 Smartphone from BlackBerry
  • BlackBerry Enterprise Server
CollapseEnvironment
  • BlackBerry smartphones
CollapseOverview

When a BlackBerry smartphone is password lock and subsequently unlocked some previously open applications, such as the BlackBerry Browser are noticed to be closed and not running.
CollapseCause

When Content Protection is enabled either from the BlackBerry smartphone or through an IT Policy from a BlackBerry Enterprise Server the expected behavior for Content Protection is to attempt to close all open windows when the BlackBerry smartphone is password locked.

The closing of open screens is done in an effort to eliminate the possibility of sensitive information being held onto by an application while the device is locked
CollapseResolution
Disable Content Protection to avoid applications from being closed when the BlackBerry is password locked.
CollapseAdditional Information

For more information regarding Content Protection and how to configure it see KB15244 and KB11963.

 

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