- BlackBerry® Device Service 6.0 to 6.1
- BlackBerry® PlayBook™ OS 2.0 to 2.1
- IBM Lotus Traveler 8.5
When troubleshooting BlackBerry® PlayBook™ Work Email Microsoft® ActiveSync® issues, it will sometimes be necessary to collect Lotus® Traveler Logs. Traveler will only provide detailed log information after verbose logging is enabled via the Domino Server Console. Once enabled, the Logs are generated for each mail account set up to receive message via ActiveSync.
Note: By default - verbose Traveler logs are disabled
Here are the steps:
- To configure Traveler to Log Activity enter the following command at the Domino Console:
Tell Traveler log adduser finest
- Or to add logging for a specific mail account
Tell Traveler log adduser finest <username>
- After running the adduser command Traveler will only begin to collect data once a data Sync has occured between the device(s) and server. For a specific device, to expedite this process - Perform a manual Sync on the device (in Messages > Swipe down in the message list).
- Then to collect the logs run the following commands:
Tell Traveler dump <username>
Tell Traveler log collect
- This copies all log files to <data>/IBM_TECHNICAL_SUPPORT/traveler/logs/<datestamp>
The logs will be named for each mail account and will include:
A Field Mapping Table as well as account information, which will verify if the Traveler Server can open the mail file and what devices are configured to synchronise via ActiveSync. This information will first confirm that Traveler is configured correctly to allow synchronisation.
An example of the account information is shown below:
Login Name: CN=UserName
Device Profiles:
No devices found for user CN=UserName.
Lotus Traveler Policy Profile:
$Name $profile_015travelerprofile_
$UpdatedBy CN=TravelerServer
Device Security Policy Status:
No devices found for user CN=UserName.
Security Status:
No records
Show:
Lotus Traveler has validated that it can access the database Mailfile.nsf.
Encrypting, decrypting and signing messages are enabled because the Notes ID is in the mail file or the ID vault.
Canonical Name: CN=UserName
Internet Address: smtpaddress@domain.com
Mail Server (Home): CN=MailServer
Mail File (Home): Mailfile.nsf
Mail Server (Current): CN=MailServer Release 8.5.2FP2HF891
Mail File (Current): Mailfile.nsf
Mail File Replicas: [CN=MailServer, Mailfile.nsf], [CN=MailClusterReplicaServer, Mailfile.nsf]
Notes ID: Mail File does not contain the Notes ID.
Auto Sync User State: Not Registered
No devices have synchronized for CN=UserName.
Push Status:
########## User Info for CN=UserName ##########
User State: Not Registered
----- Monitoring Info -----
Monitoring is not enabled for CN=UserName and is not in the process of being enabled.
----- Change Processing Info -----
There is not a primesync queued up for CN=UserName
----- Device Info -----
There are 0 device(s) registered for CN=UserName
User Cache:
Cached ACL: ACLMgr: Canonical Name=CN=UserName, ACL Level=6, Read=true, Create=true, Update=true, Delete=true, Copy=true
Cached DominoDBInfo: DominoDBInfo: CN=UserName InternetAddress= smtpaddress@domain.com Active Server=CN=MailServer Active Path=Mailfile.nsf Primary Server=CN=MailServer Primary Path=Mailfile.nsf Mail Domain=NotesDomain TravelerAccessRights=unchecked Has Validated DB=True ExplicitPolicy=null
Cached Preferences:
null
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