BlackBerry PlayBook 22.214.171.1242
BlackBerry Device Service 6.1 to 6.2
Following an upgrade of the BlackBerry Tablet OS to 126.96.36.1992, a BlackBerry PlayBook user is unable to synchronize their Corporate Email. Any new activations against BlackBerry Device Service, will also fail during ActiveSync enrollment
The BlackBerry PlayBook user will receive the following message when the BlackBerry PlayBook attempts to connect to the mail server.
The server smtpserver.company.com (Firstname Lastname – firstname.lastname@example.org) is not responding. The server name in your account settings might be incorrect, or the server might be temporarily offline. Check your settings to make sure the server name is correct and try again.
The Email Profile that is assigned to the BlackBerry Device Service user is configured with Use SSL set to False. The BlackBerry PlayBook tries to connect to port 443 instead of 80.
At the BlackBerry PlayBook Home Screen:
- Swipe down from the top bezel to open Settings
- Select Accounts
- Select the Work Email Address, symbolized with the Briefcase
- Select Advanced Settings
- Set Use SSL to On then Set Use SSL to Off
- Select Save
- Swipe up from the bottom bezel to close Settings
Setting Use SSL to Off will change the Port from 443 to 80
Note: Entering the port manually will not correct this.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.