BlackBerry App World hangs with a spinning green circle when accessing My World on the BlackBerry Playbook

Article ID: KB33064

Type: Support Content

Last Modified: 11-13-2012


Product(s) Affected:

  • BlackBerry PlayBook tablet
  • BlackBerry PlayBook tablet
  • Tablet OS to
  • DT 6114950
When trying to access My World or update an application from the notification icon on the home screen of the BlackBerry Playbook, My World opens to the App World background with the green circle continuously spinning. No error is displayed.
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

Create a new BlackBerry ID for use with BlackBerry App World.

Note: In some cases the workaround may not resolve the issue.


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