BlackBerry App World hangs with a spinning green circle when accessing My World on the BlackBerry Playbook

Article ID: KB33064

Type: Support Content

Last Modified: 11-13-2012

 

Product(s) Affected:

  • BlackBerry PlayBook tablet
CollapseEnvironment
  • BlackBerry PlayBook tablet
  • Tablet OS 2.0.1.358 to 2.1.0.1088
  • DT 6114950
CollapseOverview
When trying to access My World or update an application from the notification icon on the home screen of the BlackBerry Playbook, My World opens to the App World background with the green circle continuously spinning. No error is displayed.
 
CollapseResolution
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
CollapseWorkaround

Create a new BlackBerry ID for use with BlackBerry App World.

Note: In some cases the workaround may not resolve the issue.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.