BlackBerry Enterprise Server for Microsoft Exchange installation fails with "Failed to install JRE1.6.0 on creating the process with error number [2]." in the setup logs

Article ID: KB33149

Type: Support Content

Last Modified: 10-07-2013

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
CollapseEnvironment
  • BlackBerry Enterprise Server for Microsoft Exchange 5.0 SP3
  • DT 6069790
CollapseOverview

When installing the BlackBerry Enterprise Server for Microsoft Exchange 5.0 SP3 the installation fails with the following error:

BlackBerry Enterprise Server for Microsoft Exchange installation has failed. Please check the install log for more information.

Setup will now exit.

The following will be indicated in the setup log:

[30000] (11/21 10:22:24.784):{0x694} <5>Nov 21 10:22:24 BES01 {0x1004} 3171: (#30000) [PIPTOOL]: Installing JRE 1.6.0_18.
[30000] (11/21 10:22:24.784):{0x694} <3>Nov 21 10:22:24 BES01 {0x1004} 3172: (#10000) [PIPTOOL]: Failed to install JRE1.6.0 on creating the process with error number [2].

The following will be indicated in the install log:

MSI (s) (58:88) [10:23:47:329]: Note: 1: 1708
MSI (s) (58:88) [10:23:47:329]: Product: BlackBerry Enterprise Server for Microsoft Exchange -- Installation operation failed.
MSI (s) (58:88) [10:23:47:345]: Windows Installer installed the product. Product Name: BlackBerry Enterprise Server for Microsoft Exchange. Product Version: 5.0.0031. Product Language: 1033. Manufacturer: Research In Motion. Installation success or error status: 1603.
MSI (s) (58:88) [10:23:47:376]: Deferring clean up of packages/files, if any exist
MSI (s) (58:88) [10:23:47:376]: MainEngineThread is returning 1603

CollapseCause
The BlackBerry Enterprise Server for Microsoft Exchange installer is unable to install the Java 1.6 Update 18 Package.
CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround

Install Java 1.6 Update 18 JRE and JDK manually.

The JRE can be found here:
\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0033\tools\jre-6u18-windows-i586.exe

The JDK can be found here:
\Research In Motion\BlackBerry Enterprise Server 5.0.3\bundle0033\tools\jdk1.6.0_18\Java 2 Development Kit, SE v1.6.0_18

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