How to migrate data from a BlackBerry smartphone running BlackBerry Device Software 5.0 and above to BlackBerry 10

Article ID: KB33322

Type: Support Content

Last Modified: 10-04-2013

 

Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry 10 OS
  • BlackBerry Device Software 5.0
  • BlackBerry 6 to 7.1
CollapseOverview

There are two methods to transfer data from a BlackBerry smartphone running BlackBerry Device Software 5.0 or BlackBerry 6 to 7.1 to the BlackBerry 10 smartphone.

 
Method 1:
Using a MicroSD card

Note: This method only applies for BlackBerry smartphones running BlackBerry 7 and later.

Prior to completing the following steps, ensure:

  • A MicroSD card is present in the BlackBerry smartphone running BlackBerry 7, and there is available space in which to create a backup file.
  • There is a power source to charge both BlackBerry smartphone models during the migration process.
  • There is no IT Policy in use that would inhibit the migration process (if activated on a BlackBerry Enterprise Server). If a Policy is in use, contact the IT Administrator for more information and a suggested method for migration.

On the BlackBerry smartphone running BlackBerry 7:

  1. Open the Setup application.
  2. Select Device Switch.
  3. Select Using a Media Card.
  4. Select Transfer Data.
  5. Follow the prompts.
  6. A message is displayed Transferring Saved Data, this indicates the data transfer to the media card is in progress.
  7. Saved Data Transferred is displayed indicating that the data has been backed up to the media card.

    Important: If BBM 7 and above is in use, the BBM contacts will not be stored in the backup file. The BBM contacts are associated with the BlackBerry ID that is in use on the BlackBerry smartphone. Log in with the same BlackBerry ID on the BlackBerry 10 smartphone in order to restore these contacts. For more information, see KB20554.
  8. Remove the media card from the BlackBerry smartphone running BlackBerry 7 and place it in the BlackBerry 10 smartphone.

On the BlackBerry 10 smartphone:

  1. Open the Setup application.
  2. Select the Device Switch icon.
  3. The media card will then be checked, and instructions will be displayed.
  4. Follow the on-screen instructions.
  5. When the process is completed, a list of items that have been transferred will be displayed.

Method 2: Using BlackBerry Link

Note:

  • This method requires a PC or Mac computer with BlackBerry Link installed.
  • BlackBerry Link only supports BlackBerry PlayBook tablets and BlackBerry 10 smartphones, with the exception of the initial data migration from a BlackBerry smartphone running BlackBerry Device Software 5.0 or BlackBerry 6 to 7.1 to the BlackBerry 10 smartphone.
  • BlackBerry Link is available from www.blackberry.com/blackberrylink and is able to run simultaneously with BlackBerry Desktop Software for easy migration to BlackBerry 10.
  • BlackBerry 10 smartphones will provide an option for auto-install of BlackBerry Link when connected to a computer (Mac and Windows)

Prior to using BlackBerry Link for migration, ensure that:

  • BlackBerry Link is installed on the PC or Mac computer that will be utilized for the migration.
  • Both BlackBerry smartphone models are detected and can connect to BlackBerry Link on either the PC or Mac computer.

Follow the below steps for transferring data using BlackBerry Link:

  1. Connect the BlackBerry smartphone running BlackBerry Device Software 5.0 or BlackBerry 6 to 7.1.
  2. Select the name of the previous BlackBerry smartphone at the bottom.
  3. A page will be displayed with a message that the device is not supported by BlackBerry Link, on the same page select Transfer Data.
  4. On the next page, click Next. The data from this BlackBerry smartphone will then begin to backup.
  5. Once the backup is complete, BlackBerry Link will prompt for the new device to be plugged in. Unplug the smartphone and plug in the BlackBerry 10 smartphone.
  6. The screen will appear stating that the data is being transferred.
  7. Once completed, unplug the BlackBerry 10 smartphone as it is ready for use.

If the previous smartphone is not available, a backup file can be used. Complete the following steps to migrate data using a backup file to the Blackberry 10 smartphone.

Note: This option is only available on Windows based computers at this time.

  1. Connect the BlackBerry 10 smartphone to the computer using the USB cable.
  2. At the bottom of the BlackBerry Link screen, press the up arrow to the right of the name of the BlackBerry 10 smartphone.
  3. Select Restore > Restore from backup file > Legacy Device Backup Files.
  4. Select the desired backup file.
  5. Select the data to restore to the BlackBerry 10 smartphone. To restore all supported data, select the Restore all data check box.
    Note: For a description of the BlackBerry smartphone databases, refer to KB03974.
  6. Click Restore.
CollapseAdditional Information

Note: The following data will not be migrated:

  • Notification Profiles
  • BlackBerry ID
  • Paired Bluetooth devices
  • BIS-integrated email accounts (sent or received emails)
  • Data associated with a BlackBerry Enterprise Server
  • Facebook/Twitter/LinkedIn
  • Installed applications
  • Custom auto-text (word substitution)

For more information regarding data not transferring during migration, refer to KB33523.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.