Unable to add or modify CalDAV Gmail calendar account

Article ID: KB33458

Type: Support Content

Last Modified: 02-15-2013

 

Product(s) Affected:

  • BlackBerry 10
CollapseEnvironment
  • BlackBerry 10
  • BlackBerry 10 10.0.9.2372
  • PR 277714
CollapseOverview

The BlackBerry 10 smartphone displays the following error when integrating your gmail account: 

Your email and contacts accounts were successfully added. At this time, the www.google.com/calendar/dav/user01@example.com/events server is unavailable and your calendar account can't be added. Please try again later.

Or when editing the gmail calendar account item from Settings>Accounts the following error is displayed:

Your account - Gmail - user01@example.com - user01@example.com cannot be authenticated with your service provider. Please make sure that the account settings are correct.

CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround

If the account cannot be integrated wait 24 hours to attempt to re-integrate again.

If your account is a Google Apps account please see KB33472 to integrate your account as ActiveSync. 

CollapseAdditional Information
Do not remove the calendar from Settings>Accounts to resolve this issue as doing so will not resolve and calendar will not be able to be re-integrated for 24 hours

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