BlackBerry 10 smartphone does not startup and displays either a phone with a USB icon or an error with a link to www.bberror.com after an interrupted security wipe

Article ID: KB33480

Type: Support Content

Last Modified: 12-04-2014

 

Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry Z10
  • BlackBerry Link
CollapseEnvironment
  • BlackBerry 10 OS
  • PR 269262
CollapseOverview

The BlackBerry 10 smartphone does not boot after an interrupted security wipe and displays one of the following:

On BlackBerry 10 OS version 10.0.x to 10.1.x:

  • A phone with a USB icon.

On BlackBerry 10 OS version 10.2.x and later:

  • An image with a link to www.bberror.com/bb10-XXXX where XXXX is one of the following:
    • 0006
    • 0007
    • 0008
    • 0009
    • 0010
    • 0011
    • 0012
    • 0013
    • 0014
    • 0018
    • 0019
    • 0021
    • 0022
CollapseCause

The security wipe was interrupted before the process completed.

CollapseResolution

Note: Before completing the step below, download and install the latest version of BlackBerry Link at www.blackberry.com/blackberrylink.  

Reload the BlackBerry 10 OS. See KB34045 for steps.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.