- BlackBerry 10 OS version 10.0.x, and 10.1.x, 10.2.x and higher
- BlackBerry Link
- PR 269262
BlackBerry 10 smartphone does not boot after an interrupted Security Wipe and displays one of the following:
On BlackBerry 10 OS version 10.0.x, and 10.1.x, a phone with a USB icon.
On BlackBerry 10 OS version 10.2.x and higher, an image with a link to www.bberror.com/bb10-XXXX where XXXX is one of the following:
The security wipe was interupted before the process completed.
Upgrade to the latest version of BlackBerry Link and reload the BlackBerry 10 OS. See KB34045 for steps.
Note: To download available updates and to stay up-to-date on release dates, visit www.blackberry.com/blackberrylink.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.