- BlackBerry Link
- BlackBerry Z10 smartphone
- PR 272901
- DT 6602290
Take the following steps to resolve the issue:
- Look for antivirus, or other third-party applications with firewall functionality that are installed on the computer.
- Verify whether the BlackBerry 10 Smartphone connection is being blocked.
- If the connection is being blocked by the third-party application, take the necessary actions to enable the connection to the smartphone.
Note: For assistance with any third-party applications, please contact the manufacturer directly for support.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.