BlackBerry support for Microsoft Lync 2013

Article ID: KB33629

Type: Support Content

Last Modified: 06-24-2015

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Office 365
  • BlackBerry Client for use with Microsoft Office Communications Server
  • BES12
  • BES10
  • BlackBerry Enterprise IM for BlackBerry 10
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
CollapseEnvironment
  • BlackBerry Enterprise Server 5.0 SP4 MR2 and later
  • BlackBerry Enterprise Server for Microsoft Office 365
  • BlackBerry Enterprise Service 10 version 10.1 to 10.2
  • BlackBerry Enterprise Service 12 version 12.1 
  • Enterprise Instant Messaging for BlackBerry 10
  • BlackBerry Collaboration Service
  • Microsoft Lync 2013  
CollapseOverview

BlackBerry Enterprise Server 5.0 SP4 and BlackBerry Enterprise Server for Microsoft Office 365

BlackBerry Enterprise Server 5.0 SP4 MR2 and later, as well as BlackBerry Enterprise Server for Microsoft Office 365 now supports configuring the BlackBerry Collaboration Service to properly communicate with on-premise Microsoft Lync 2013 front end pools. The Maintenance Release packages for BlackBerry Enterprise Server 5.0 SP4 are a slightly different type of release as compared to previous releases. These setup applications do alter the database.

The hardware and software pre-requisites to support Microsoft Lync 2013 has not changed from the existing pre-requisites for supporting Microsoft Lync 2010 and Microsoft Office Communications Server 2007 R2. Refer to the Installation and Configuration Guide - BlackBerry Enterprise Server at http://docs.blackberry.com and KB36122 for further details.

The certificate requirements also have not changed from Microsoft Lync 2010 to Lync 2013. Refer to KB24960, especially the Additional Information section, for details on the MTLS certificate requirements to support Microsoft Lync 2010, and subsequently Lync 2013. The Lync 2013 Front End pool name will be different than the Lync 2010 Front End pool name, so a new certificate will be required.

There is no new Enterprise Instant Messenger client required. It is recommended to use Enterprise Instant Messenger client 2.6.15 to support BlackBerry smartphones using BlackBerry Device Software 5.0, and BlackBerry 6 to 7.1. The current Enterprise Instant Messaging client is available at www.blackberry.com/business.

When running the maintenance release installer on a server that hosts a BlackBerry Collaboration Service, this new installer will prompt the administrator if they want to upgrade this instance to support Microsoft Lync 2013. If the desire is to not change this Collaboration Service instance at this time to Microsoft Lync 2013, select No, and the installer will continue with the currently installed collaboration service type and apply any necessary updates.

Once the BlackBerry Collaboration Service is upgraded to support Microsoft Lync 2013, the BlackBerry Administration Service Component View of this instance may display [INSTANCE_PAGE_DESCRIPTION_VIEW_10][103], [ENUM-com.rim.bes.basplugin.collaboration.dto.types.CollaborationConnectionTypeEnum-10][0], and [ENUM-com.rim.bes.basplugin.collaboration.dto.types.MCS2013TransportEnum-0][0] in place of proper references to Microsoft Lync 2013 and Protocol text. This issue is resolved in MR5.

BlackBerry Enterprise Server 5.0 SP4 MR7 does not prompt to upgrade an existing BlackBerry Collaboration Service to Lync 2013. This issue is being tracked in JI 675413, and is resolved in MR8.

Note : Do not re-apply Maintenance Release 7 under any circumstances, as it may remove the BlackBerry Dispatcher service from the server. (JI 675346). This issue is resolved in MR8.

For BlackBerry Enterprise Server for Microsoft Office 365, in order to change the version of the Instant Messaging platform from Lync 2010 to 2013, simply re-run the setup application and select the desired version. Refer to KB24960 to issue a new certificate, as the new Lync 2013 Front End Pool will be different than the Lync 2010 Front End Pool.

 

BlackBerry Enterprise Service 10 and 12

BlackBerry Collaboration Service 10.1 to 10.2, and 12.1 also supports Microsoft Lync 2013.

The hardware and software pre-requisites to support Microsoft Lync 2013 has not changed from the existing pre-requisites for supporting Microsoft Lync 2010 and Microsoft Office Communications Server 2007 R2. Refer to the BlackBerry Collaboration Service 10 Installation and Admin Guide at http://docs.blackberry.com and KB36122 for further details.

The certificate requirements also have not changed from Microsoft Lync 2010 to Lync 2013. Refer to KB24960, especially the "Additional Information" section, for details on the MTLS certificate requirements to support Microsoft Lync 2010, and subsequently Lync 2013. However, a new certificate will be required, as the Lync 2013 Front End pool will be different than the Lync 2010 Front End pool.

 

CollapseResolution

If the BlackBerry Administration Service Component View incorrectly displays INSTANCE_PAGE_DESCRIPTION_VIEW_10 as listed above, then apply Maintenance Release 5 for BlackBerry Enterprise Server 5.0 SP4. This release has the database script updates included to fix the BlackBerry Administration Service Component View issue for displaying the correct Microsoft Lync 2013 information.

CollapseWorkaround

To address the Microsoft Lync 2013 text issues in the BlackBerry Administration Service Component View of BlackBerry Enterprise Server 5.0 SP4, an additional database script is available and can be requested through BlackBerry Technical Support Services.

Note: This script is now included in Maintenance Release 5.

To address the issue that BlackBerry Enterprise Server 5.0 SP4 MR7 does not prompt to upgrade an existing BlackBerry Collaboration Service to Lync 2013, the workaround would be to apply MR6 first. MR6 will prompt to update the existing Blackberry Collaboration Service to support Lync 2013. Once MR6 has been applied, then MR7 can be installed.

CollapseAdditional Information

Note: An existing BlackBerry Collaboration Service must have been started at least once in order for the BlackBerry Enterprise Server 5.0 SP4 Maintenance Releases to prompt to install support for Microsoft Lync 2013.

Microsoft Lync 2013 now supports multiple front end pools in such configuration names as Associated Backup Pools and Paired Pools. The BlackBerry Collaboration Service does not support this functionality.
The BlackBerry Collaboration Service is a Trusted Application Server developed on the Microsoft Office Communications 2007 R2 Software Development Kit platform (Unified Communications Managed API 2.0).
Microsoft Lync 2010 and 2013 are backwards compatible with this platform. However, the BlackBerry Collaboration Service is unable to leverage some of the newer technologies like Associated Backup Pools. The expectations of the BlackBerry Collaboration Service are such that the mobile users can establish active endpoints on any Front End Pool server within the topology independent of where they are homed. When the BlackBerry Collaboration Service handles the login of the mobile user, it registers with the single configured Lync 2013 Front End Pool as an active endpoint for the mobile user.

See KB36398 for additional information on this issue.

 

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