Unable to install WhatsApp Messenger on the BlackBerry Z10 smartphone

Article ID: KB33937

Type: Support Content

Last Modified: 10-24-2014


Product(s) Affected:

  • BlackBerry Z10
  • BlackBerry World for BlackBerry 10
  • BlackBerry Z10 smartphone
  • BlackBerry World
  • Whatsapp Messenger
  • DT 6974565

When installing the WhatsApp Messenger from BlackBerry World on the BlackBerry Z10 smartphone, the download completes successfully, however the installation fails with the message:

Error Installing Application

WhatsApp Messenger requires BlackBerry 10 OS version or higher, however BlackBerry World may still present it as an available application for lower versions.

Update the BlackBerry 10 OS to version or later.

Note: BlackBerry 10 device software availability will vary depending on the wireless service provider.

CollapseAdditional Information
The version of software running on the BlackBerry 10 smartphone and the option to update can be found under Settings > Software Updates.


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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.