How to confirm a BlackBerry ID account

Article ID: KB34137

Type: Support Content

Last Modified: 06-03-2014

 

Product(s) Affected:

  • BlackBerry ID
CollapseEnvironment
  • BlackBerry ID
CollapseOverview

To improve the BlackBerry ID password reset flow it is recommended to confirm the email address associated to the BlackBerry ID account.

Use one of these methods to complete confirmation:

Method 1: To confirm the BlackBerry ID account right after creating it, access the BlackBerry ID creation email and complete the following:

  1. Locate and open the email based on the subject line and body text shown below:

    Subject = Your BlackBerry® ID has been created‏
    Body = To enjoy the full benefits of your BlackBerry ID, confirm your email address.
    Body = This link will expire in 24 hours.
  2. Select the confirm your email address link.
  3. Enter the BlackBerry ID password and select Submit.

Method 2: To confirm the email address associated to the BlackBerry ID account sometime later, complete the following:

  1. Visit www.blackberry.com/blackberryid from any browser.
  2. Select Sign in.
  3. Enter the BlackBerry ID Username (email address) and Password, then click Sign In.
  4. Select Account Details.
  5. Under Email Status select the Confirm my email link and then OK.
  6. Log in to the email account and access the email from donotreply@blackberry.com with a subject of Confirm your BlackBerry ID email address.
  7. Within the email select the confirm your email address link.
  8. Enter the BlackBerry ID password and select Submit.
  9. When completed, Thank you for confirming your BlackBerry ID is displayed.

Method 3: To confirm the email address associated to the BlackBerry ID account via BBM for Android or iPhone, complete the following:

  1. Within BBM tap the More button (3 vertical dots).
  2. Tap Settings then tap your BlackBerry ID.
  3. Enter the BlackBerry ID password and select Sign In.
  4. Beside the Email Status field, tap Confirm my email.
  5. In the BlackBerry ID email that you receive, select the confirm your email address link.
  6. Enter the BlackBerry ID password and select Submit.
CollapseAdditional Information

To see if a BlackBerry ID account is confirmed, follow steps 1 through 4 under  Method 2 and the Email Status field should show Confirmed.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.