“You have reached the maximum number of PIN changes for this account” is displayed when attempting to login to BlackBerry World on a BlackBerry 10 smartphone

Article ID: KB34242

Type: Support Content

Last Modified: 03-03-2014

 

Product(s) Affected:

  • Z10
  • Q10
  • Q5
  • BlackBerry World for BlackBerry 10
  • BlackBerry ID
CollapseEnvironment
  • BlackBerry 10 smartphones
  • BlackBerry World
  • BlackBerry ID
CollapseOverview

When attempting to log in to BlackBerry World with a BlackBerry ID, the following error is displayed:

You have reached the maximum number of PIN changes for this account.  Please visit
http://www.blackberry.com/appworld/support for more information.

CollapseCause

The maximum number of PIN changes has been reached. 

CollapseResolution

If the above error message is observed on a BlackBerry 10 smartphone contact the service provider from which the BlackBerry 10 smartphone was purchased.

Service providers will need to engage BlackBerry Technical Support Services to assist with resolving this issue.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.