"The License activation ID could not be verified with the licensing infrastructure" is displayed when activating licenses and NIC Teaming is enabled on the server

Article ID: KB34348

Type: Support Content

Last Modified: 07-17-2014


Product(s) Affected:

  • BES10
  • BlackBerry Enterprise Service 10 version 10.1 to 10.1.2
  • DT 7345238

When adding License keys into the BlackBerry Management Studio, the following error message is displayed:

The License activation ID could not be verified with the licensing infrastructure.


Cause 1

NIC Teaming may have been enabled on the server. The following log line will be missing in the FNE logs:

Info : [21/May/2013:12:43:46 +0100] Generating capability request (using server hostid "ETHERNET=MACADDRESS")

The following log lines are seen in a working environment:

Info : [21/May/2013:12:43:20 +0100] FNE Server startup complete.
Info : [21/May/2013:12:43:46 +0100] Generating capability request (using server hostid "ETHERNET=MACADDRESS").
Info : [21/May/2013:12:43:48 +0100] Server refresh completed.

The following log lines may appear in the BAS-AS logs:

{http-SERVER.DOMAIN.LOCAL%2F10.200.0.110-38443-4} [com.rim.bes.bas.flexnettools.FlexNetAccessorUtilities] [WARN] [BBAS-2008] {u=1, uc=0, o=0, t=5050} fneCapabilityRequest could not complete due to exception: com.rim.bes.bas.flexnettools.FlexNetToolsConnectionFailureException: server connection error to url: http://WEBLINK:3333/fne/bin/offline-capability-request - 500

WorkManager(2)-27} [com.rim.bes.bas.flexnettools.FlexNetAccessorUtilities] [WARN] [BBAS-2008] {u=SystemUser, t=357427} offlineCapabilityRequest could not complete due to exception: com.rim.bes.bas.flexnettools.FlexNetToolsDataException: Message: 'server connection error - java.io.IOException: Server returned HTTP response code: 500 for URL: http://WEBLINK:3333/fne/bin/offline-capability-request . Could not connect to: http://WEBLINK:3333/fne/bin/offline-capability-request' , nested exception: 'Server returned HTTP response code: 500 for URL: http://WEBLINK:3333/fne/bin/offline-capability-request'

Cause 2

If NIC Teaming is not in place, the network card driver could be faulty or incompatible with the server.


Resolution For Cause 1

The following versions of BlackBerry Enterprise Service 10 contain a fix for this issue:

  • BlackBerry Enterprise Service 10 version 10.1.3
  • BlackBerry Enterprise Service 10 version 10.2

If an upgrade is not possible, then contact BlackBerry Technical Support Services to request a quick-fix for the issue.

Resolution For Cause 2

Reinstall the network card driver or replace the network card.


Workaround 1 For Cause 1

As the Licensing Service is included with the BlackBerry Enterprise Service UI components, it is possible to install these UI components on a remote server which has a single network interface care. Once this is done, BlackBerry Management Studio can be re-configured to utilise the Licensing Service on the remote server.

Refer to KB34147 for instructions on how to perform the re-configuration of BlackBerry Management Studio.

Workaround 2 For Cause 1

Disable NIC Teaming so there is only one MAC address and restart the BlackBerry Enterprise Service 10 - BlackBerry Licensing Service.

CollapseAdditional Information

One support instance that experienced this issue had three Network Interfaces listed, 2 physical and 1 virtual. By disabling the virtual network switch for Hyper-V, this removed the virtual interace, and then only the remaining 2 physical interfaces were displayed. Afterwards, the BlackBerry Management Studio was able to see a Host Id and then properly establish a connection to BlackBerry's licensing infrastructure.


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