BlackBerry 10 smartphone re-connects to BlackBerry Enterprise Service 10 pushed Wi-Fi profile instead of original VPN/Wi-Fi connection after Hotspot VPN/Wi-Fi connection is lost

Article ID: KB34711

Type: Support Content

Last Modified: 08-28-2013

 

Product(s) Affected:

  • BlackBerry Mobile Voice System
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  • BlackBerry Mobile Voice System 5.3
  • BlackBerry 10 OS
  • DT 7604162
CollapseOverview

After Hotspot VPN Wi-Fi connection is lost, the device re-connects with BlackBerry Enterprise Service 10 pushed Wi-Fi profile instead of the original VPN/Wi-Fi connection. Once the signal is restored, the previously connected Wi-Fi profile should be re-connected.

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This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.