Media from Windows Media Player is not available for synchronization using BlackBerry Link

Article ID: KB34729

Type: Support Content

Last Modified: 07-19-2013


Product(s) Affected:

  • BlackBerry Link
  • BlackBerry Link
  • Windows Media Player
  • Garmin Express
  • JI 365011
When attempting to synchronize media that is contained in Windows Media Player, BlackBerry Link does not display the items for synchronization.
There is a conflict between BlackBerry Link and Garmin Express software. Both BlackBerry Link and Garmin Express use named pipes for inter-process communications, however, Garmin has registered their service globally and are listening at the root of localhost.

Upgrade Garmin Express software to the latest version located here: 

More information on the issue from Garmin:


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