Media from Windows Media Player is not available for synchronization using BlackBerry Link

Article ID: KB34729

Type: Support Content

Last Modified: 07-19-2013

 

Product(s) Affected:

  • BlackBerry Link
CollapseEnvironment
  • BlackBerry Link
  • Windows Media Player
  • Garmin Express
  • JI 365011
CollapseOverview
When attempting to synchronize media that is contained in Windows Media Player, BlackBerry Link does not display the items for synchronization.
CollapseCause
There is a conflict between BlackBerry Link and Garmin Express software. Both BlackBerry Link and Garmin Express use named pipes for inter-process communications, however, Garmin has registered their service globally and are listening at the root of localhost.
CollapseResolution

Upgrade Garmin Express software to the latest version located here:
http://download.garmin.com/omt/express/B/GarminExpressInstaller.exe 

More information on the issue from Garmin:
https://forums.garmin.com/archive/index.php/t-36830.html

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