After upgrading the BlackBerry 10 smartphone all SMS and MMS messages are lost

Article ID: KB34819

Type: Support Content

Last Modified: 08-06-2013

 

Product(s) Affected:

  • BlackBerry 10 OS
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  • BlackBerry 10 OS versions 10.1.0.4537, 10.1.0.4633, and 10.1.0.4651
  • JI 461886
CollapseOverview
After updating the BlackBerry 10 smartphone to BlackBerry 10 OS version 10.1.0.4537, 10.1.0.4633, or 10.1.0.4651, it is noticed that all of the SMS and MMS messages have been deleted.
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This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

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To restore the lost information, if a backup was completed using BlackBerry Link prior to the update, restore the backup file to the smartphone.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.