After upgrading the BlackBerry 10 smartphone all SMS and MMS messages are lost

Article ID: KB34819

Type: Support Content

Last Modified: 08-06-2013


Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry 10 OS versions,, and
  • JI 461886
After updating the BlackBerry 10 smartphone to BlackBerry 10 OS version,, or, it is noticed that all of the SMS and MMS messages have been deleted.

This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.


To restore the lost information, if a backup was completed using BlackBerry Link prior to the update, restore the backup file to the smartphone.


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