- BlackBerry 10 OS versions 10.1.0.4537, 10.1.0.4633, and 10.1.0.4651
- JI 461886
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
To restore the lost information, if a backup was completed using BlackBerry Link prior to the update, restore the backup file to the smartphone.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.