The BlackBerry Enterprise Management Web Service fails to start following an upgrade of BlackBerry Enterprise Service 10

Article ID: KB34875

Type: Support Content

Last Modified: 08-21-2013

 

Product(s) Affected:

  • BlackBerry Enterprise Service 10
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  • BlackBerry Enterprise Service 10 version 10.1.1 to 10.1.2
  • Oracle Java Runtime Environment
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The BlackBerry Enterprise Web Management Service (EMWS) fails to start and the following is logged in the EMWS_err log:

SEVERE: Error initializing endpoint java.security.KeyStoreException: Key not supported

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The Java Runtime Environment (JRE) version installed has not been updated with the Java Cryptography Extension (JCE) Unlimited Strength Jurisdiction Policy files.
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Update JRE with the JCE Unlimited Strength Jurisdiction Policy files.

Warning: System/database changes could potentially result in irreparable damage. Prior to making any system/database changes it is recommended that you perform a system/database backup.

  1. Obtain the Java JCE Jurisdiction Policy files from Oracle.
  2. Extract the local_policy.jar and US_export_policy.jar files from the Java JCE Jurisdiction Policy file package, and copy them to the following locations:
    • C:\Program Files (x86)\Java\jre1.7.0_21\lib\security
    • C:\Program Files\Java\jre1.7.0_21\lib\security

Note: These files already exist in the above locations, but should be replaced as a result of this step.

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