The BlackBerry Enterprise Management Web Service fails to start following an upgrade of BlackBerry Enterprise Service 10

Article ID: KB34875

Type: Support Content

Last Modified: 08-21-2013


Product(s) Affected:

  • BlackBerry Enterprise Service 10
  • BlackBerry Enterprise Service 10 version 10.1.1 to 10.1.2
  • Oracle Java Runtime Environment

The BlackBerry Enterprise Web Management Service (EMWS) fails to start and the following is logged in the EMWS_err log:

SEVERE: Error initializing endpoint Key not supported

The Java Runtime Environment (JRE) version installed has not been updated with the Java Cryptography Extension (JCE) Unlimited Strength Jurisdiction Policy files.

Update JRE with the JCE Unlimited Strength Jurisdiction Policy files.

Warning: System/database changes could potentially result in irreparable damage. Prior to making any system/database changes it is recommended that you perform a system/database backup.

  1. Obtain the Java JCE Jurisdiction Policy files from Oracle.
  2. Extract the local_policy.jar and US_export_policy.jar files from the Java JCE Jurisdiction Policy file package, and copy them to the following locations:
    • C:\Program Files (x86)\Java\jre1.7.0_21\lib\security
    • C:\Program Files\Java\jre1.7.0_21\lib\security

Note: These files already exist in the above locations, but should be replaced as a result of this step.


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