"Type your server address as provided by your administrator" displayed when attempting to launch BBM for Android or BBM for iPhone

Article ID: KB35127

Type: Support Content

Last Modified: 10-21-2013

 

Product(s) Affected:

  • BBM for Android
  • BBM for iPhone
CollapseEnvironment
  • BBM for Android
  • BBM for iPhone
  • Android devices
  • iPhone
  • Cellular enabled iPad
CollapseOverview

When opening BBM for Android or BBM for iPhone, a message displays that reads:

Type your server address as provided by your administrator

This is accompanied by a text box that contains:

server_address/SRPID.

CollapseCause
The application that has been downloaded is not BBM for Android or BBM for iPhone. The application being used is in fact the BES10 Client application that is intended to be used in conjunction with BlackBerry Enterprise Service 10.
CollapseResolution

Uninstall the BES10 Client application.

For updates on BBM for Android and BBM for iPhone availability, see www.BBM.com or follow @BBM on Twitter.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.