Unable to sync when using BlackBerry Desktop Software and Mac OS X 10.9 and above

Article ID: KB35311

Type: Support Content

Last Modified: 12-22-2014

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Desktop Software for Mac OS
CollapseEnvironment
  • BlackBerry Desktop Software
  • Mac OS X 10.9 Mavericks
  • Mac OS X 10.10 Yosemite
CollapseOverview

BlackBerry Desktop Software utilizes Apple's SyncServices technology in order to synchronize Contact, Calendar, Notes, and Tasks information to and from the Mac computer. BlackBerry Desktop Software synchronizes information with the SyncServices database, which then synchronizes with other SyncServices enabled applications on the computer (for example, Apple Address Book, iCal, Apple Mail, Microsoft Outlook for Mac). BlackBerry Desktop Software does not synchronize directly with any desktop applications on the Mac computer.

Since Mac OS X Mavericks v10.9 and later does not use SyncServices, it is not possible to synchronize Contact, Calendar, Tasks, and Notes information using the BlackBerry Desktop Software with these Mac OS versions.

For information on SyncServices and Mac OS X, see the following Apple Support article:

About SyncServices
http://support.apple.com/kb/HT202760

Note: BlackBerry Desktop software 2.4 is still supported for use with Mac OS X 10.6, 10.7, and 10.8.

CollapseAdditional Information

BlackBerry Link is supported for use with Mac OS X Mavericks v10.9 and later.

BlackBerry Link synchronizes directly with Apple Address Book/Contacts and iCal/Calendar applications.

Note:

  • BlackBerry Link only supports synchronization with BlackBerry 10 smartphones and the BlackBerry PlayBook tablet.
  • Since SyncServices no longer exists in OS X Mavericks v10.9 and later, BlackBerry Link can no longer synchronize with applications like Outlook and Entourage.

Download BlackBerry Link

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.