Session timeout of BlackBerry Management Studio redirects to an error page showing "HTTP 500 Error"

Article ID: KB35391

Type: Support Content

Last Modified: 11-27-2013

 

Product(s) Affected:

  • BlackBerry Mobile Fusion Studio
CollapseEnvironment
  • BlackBerry Management Studio 10 SP2
  • DT 8262665
CollapseOverview

If the session of an authenticated connection is allowed to timeout due to user inactivity, the redirect generates an error condition and the intended page is not displayed.

The following content is seen on the redirect error page:

HTTP ERROR 500
Problem accessing /sessionTimedOut.jsp. Reason:
    /sessionTimedOut.jsp(35,19) PWC6296: The function escapeXml must be used with a prefix when a default namespace is not specified
Caused by:
org.apache.jasper.JasperException: /sessionTimedOut.jsp(35,19) PWC6296: The function escapeXml must be used with a prefix when a default namespace is not specified
        at org.apache.jasper.compiler.DefaultErrorHandler.jspError(DefaultErrorHandler.java:81)
        at org.apache.jasper.compiler.ErrorDispatcher.dispatch(ErrorDispatcher.java:376)
        at org.apache.jasper.compiler.ErrorDispatcher.jspError(ErrorDispatcher.java:204)
        at org.apache.jasper.compiler.Validator$ValidateVisitor$1FVVisitor.visit(Validator.java:1599)
        at org.apache.jasper.compiler.ELNode$Function.accept(ELNode.java:166)
        at org.apache.jasper.compiler.ELNode$Nodes.visit(ELNode.java:237)
        at org.apache.jasper.compiler.ELNode$Visitor.visit(ELNode.java:304)
        at org.apache.jasper.compiler.ELNode$Root.accept(ELNode.java:97)
        at org.apache.jasper.compiler.ELNode$Nodes.visit(ELNode.java:237)
        at org.apache.jasper.compiler.Validator$ValidateVisitor.validateFunctions(Validator.java:1622)

CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

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