After reading a message containing an inline image the message may revert to an unread status a few seconds later

Article ID: KB35540

Type: Support Content

Last Modified: 03-06-2014

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Enterprise Server 5
  • BlackBerry Business Cloud Services
CollapseEnvironment
  • BlackBerry Enterprise Server
  • BlackBerry Business Cloud Services
  • BlackBerry 7 OS and earlier
CollapseOverview
When reading a message that contains an inline image, if the message is closed before the inline images have fully rendered then the status of the message could change back to unread.
CollapseCause
By design, the BlackBerry device will reset the status of email messages to unread when inline images finish downloading.
CollapseWorkaround

Turn off the automatic downloading of images in the Email Preferences using the following steps:

  1. Open Messages.
  2. Press the Menu key.
  3. Select Options > Email Preferences > Download Images Automatically.

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