Microsoft Exchange ActiveSync does not synchronize attachments to calendar items on devices activated to BlackBerry Enterprise Service 10

Article ID: KB35630

Type: Support Content

Last Modified: 01-16-2014

 

Product(s) Affected:

  • BlackBerry 10
  • Enterprise for BlackBerry 10
  • BlackBerry PlayBook
CollapseEnvironment
  • BlackBerry Enterprise Service 10
  • BlackBerry 10 Smartphones
  • BlackBerry PlayBook tablet
  • Android devices
  • iOS devices
CollapseOverview
When meeting invitations containing an attachment are accepted and synchronized to the device calendar, the file attachment is not included or synchronized to the BlackBerry 10 smartphone, BlackBerry Playbook tablet, Android device or the iOS device.
CollapseCause

This is by design. When using Microsoft Exchange ActiveSync, calendar item attachments cannot be retrieved on BlackBerry 10 smartphone, BlackBerry Playbook tablet, Android device or the iOS device.

CollapseWorkaround
To work around this issue, send attachment(s) via e-mail rather than including the attachment(s) in the meeting invite.
CollapseAdditional Information

For further details visit http://support.microsoft.com and search for Article 2503175

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.