"Could not start the camera. Close other applications and try opening the camera again." when opening the camera on the BlackBerry 9720 smartphone

Article ID: KB35645

Type: Support Content

Last Modified: 01-24-2014

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry 9720
CollapseEnvironment
  • BlackBerry 7
  • BlackBerry 9720 smartphone
  • DT 8970442
CollapseOverview

After taking several photographs in rapid succession using the camera on the BlackBerry 9720 smartphone, the following error message may be displayed the next time the camera is opened:

Could not start the camera. Close other applications and try opening the camera again.

CollapseResolution
Upgrade the device software on the BlackBerry 9720 smartphone to version 7.1.0.1101 or later.
CollapseWorkaround
If software version 7.1.0.1011 is not available, the camera can be recovered by removing and reinserting the battery (hard reset).

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