Overview of BBM Protected

Article ID: KB35648

Type: Support Content

Last Modified: 11-12-2014


Product(s) Affected:

  • BBM Protected
  • BBM for BlackBerry 10
  • BlackBerry Enterprise Service 10
  • BlackBerry Messenger for BlackBerry OS 7 and earlier
  • BlackBerry Enterprise Server 5
Jump to: Environment | Overview
  • BBM Protected
  • BlackBerry 10 OS
  • BlackBerry 6 to 7.1
  • BlackBerry Enterprise Service 10 version 10.2.2 and later
  • BlackBerry Enterprise Server 5.0

Interested in BBM Protected? Sign up here to have a BlackBerry sales representative contact you.

What is BBM Protected

BBM Protected uses public encryption standards to digitally sign and encrypt messages in order to establish secure communications between users. BBM Protected works seamlessly within BBM, to allow users to message their friends and family with default BBM encryption at the same time as they message their sensitive contacts with enhanced encryption. BBM Protected uses FIPS 140-2 certified cryptographic libraries to ensure that BBM Protected satisfies the security requirements for protecting unclassified information as defined by the Federal Information Processing Standards. BBM Protected meets or exceeds NIST Suite B Cryptography for signing, encrypting and hashing.

Available in the following environments:

  • BlackBerry Enterprise Server 5 with BlackBerry smartphones running BlackBerry 6 and later.
  • BlackBerry Enterprise Service 10 version 10.2.2 and later with Work Space Only Activation Type.
  • BlackBerry Enterprise Service 10 version 10.2.3 and later with Work Space Only, Work and Personal – Corporate or Work and Personal – Regulated Activation Types.

View the full press release here: http://press.blackberry.com/press/2014/blackberry-delivers-on-ebbm-suite.html

Get all the details at www.blackberry.com/bbmprotected.

Purchasing BBM Protected User Licenses

  1. Contact your BlackBerry Account Manager or licensed distributor to order your BBM Protected User Licenses.
    If you would like to be contacted by a BlackBerry Account Manager to learn more about BBM Protected, please enter your information here: http://el.blackberry.com/ebbmsecurityca
  2. After ordering your licenses, you will receive a confirmation email. Click the link in the email to log in to the Account Center.
  3. Claim your licenses and accept the license agreements. After claiming the licenses, you will receive an email that confirms the purchase of the licenses. The email also includes a link where you can download files. For example, if you are using BlackBerry Enterprise Server 5, you must download the IT policy pack. You can also download the .bar and .cod files for the BBM app. If the app is not currently installed on BlackBerry devices, you must install it.
  4. If you are using the licenses in a BlackBerry Enterprise Server 5 environment, download the BES5 IT policy pack and import the rules from the policy pack.
  5. Download the .bar and .cod files if you have not previously downloaded and installed the BBM app on devices.
  6. You will then receive an invoice after claiming the licenses. Licenses expire after one year.

Unlike BlackBerry Enterprise Service 10 device licenses, BBM Protected licenses do not need to be added to the server. Keep a record of the license information in a safe location, as BlackBerry may perform periodic audits to ensure that the appropriate number of BBM Protected licenses have been purchased for the environment.


Sign up here to have a BlackBerry sales representative contact you.

How to get BBM Protected

If a supported version of the BBM application is already installed, you do not need to download it again. The BES IT Policies will enable the BBM Protected features for applicable users.

If you wish to push the BBM client to users, you can find the appropriate application files for BlackBerry smartphones at the BlackBerry Download Center

Alternatively, BBM can be downloaded from BlackBerry World:

Download BlackBerry Enterprise Service 10 here.

For steps to download and install the BlackBerry Enterprise Server 5 IT Policy Pack, see KB35988.


View the BBM Protected Security Note here.

View the BBM Security Note here.
View BlackBerry Enterprise Service 10 Security Documents here.


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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.