Unable to launch the Print To Go App after upgrading the BlackBerry 10 device software to version

Article ID: KB35690

Type: Support Content

Last Modified: 02-06-2014


Product(s) Affected:

  • BlackBerry 10 OS
  • Print To Go for BlackBerry 10
  • BlackBerry 10 OS version
  • Print To Go
  • JI 590297

The Print To Go application fails to open the after upgrading the BlackBerry 10 device software to version

This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

To resolve the issue follow the steps below:

  1. Delete the Print To Go application.
  2. Restart the BlackBerry 10 Smartphone.
  3. Re-install Print To Go from BlackBerry World.


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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.