When you attempt to share your location with a friend 'Can't Access Location' is displayed

Article ID: KB35723

Type: Support Content

Last Modified: 02-14-2014


Product(s) Affected:

  • BBM for iPhone
  • BBM for iPhone
  • iPad
  • iPod touch

When sharing your location using the Glympse feature in BBM for iPhone Can't Access Location is displayed.


In order to use the Glympse feature in BBM for iPhone to share your location, access to Location Services is required. If BBM has been denied access to Location Services it must be manually enabled.


To view and update access to Location Services for BBM, complete the following steps:

  1. From the home screen, open Settings.
  2. Tap Privacy > Location Services.
  3. Find BBM and turn on the switch to allow BBM to access Location Services.

Also ensure that Location is enabled within BBM Settings:

  1. Open BBM.
  2. Tap the More button (3 vertical dots).
  3. Tap Settings.
  4. Find Location and ensure it is enabled.

For further details on what access BBM for iPhone requires see KB35710.


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