When you attempt to share your location with a friend 'Can't Access Location' is displayed

Article ID: KB35723

Type: Support Content

Last Modified: 02-14-2014

 

Product(s) Affected:

  • BBM for iPhone
CollapseEnvironment
  • BBM for iPhone
  • iPad
  • iPod touch
CollapseOverview

When sharing your location using the Glympse feature in BBM for iPhone Can't Access Location is displayed.

CollapseCause

In order to use the Glympse feature in BBM for iPhone to share your location, access to Location Services is required. If BBM has been denied access to Location Services it must be manually enabled.

CollapseResolution

To view and update access to Location Services for BBM, complete the following steps:

  1. From the home screen, open Settings.
  2. Tap Privacy > Location Services.
  3. Find BBM and turn on the switch to allow BBM to access Location Services.

Also ensure that Location is enabled within BBM Settings:

  1. Open BBM.
  2. Tap the More button (3 vertical dots).
  3. Tap Settings.
  4. Find Location and ensure it is enabled.

For further details on what access BBM for iPhone requires see KB35710.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.