When attempting to place a BBM Voice or BBM Video call the icon is missing

Article ID: KB35824

Type: Support Content

Last Modified: 03-19-2014

 

Product(s) Affected:

  • BBM for Android
  • BBM for iPhone
  • BBM for BlackBerry 10
  • BlackBerry Messenger for BlackBerry smartphones
Jump to: Environment | Overview | Cause
CollapseEnvironment
  • BBM for BlackBerry 10
  • BlackBerry Messenger for BlackBerry smartphones
  • BBM for Android
  • BBM for iPhone
  • iPad
  • iPod touch
CollapseOverview

When accessing a BBM contact and attempting to make a BBM Voice or BBM Video call the BBM Voice/Video icon is missing.

If the icon is visible but grayed out this indicates that the contact is currently not available to receive BBM Voice/Video calls.

If using a dual IMSI SIM card for UAE and another country ensure you have completed a registration against the other country to use the BBM Voice/Video feature.

NOTE: The BBM Video feature is only available on BBM for BlackBerry 10.

CollapseCause

BBM Voice and Video calls are blocked within certain restricted countries including the UAE (United Arab Emirates).

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