- BBM for BlackBerry 10
- BlackBerry Messenger for BlackBerry smartphones
- BBM for Android
- BBM for iPhone
- iPod touch
When accessing a BBM contact and attempting to make a BBM Voice or BBM Video call the BBM Voice/Video icon is missing.
If the icon is visible but grayed out this indicates that the contact is currently not available to receive BBM Voice/Video calls.
If using a dual IMSI SIM card for UAE and another country ensure you have completed a registration against the other country to use the BBM Voice/Video feature.
NOTE: The BBM Video feature is only available on BBM for BlackBerry 10.
BBM Voice and Video calls are blocked within certain restricted countries including the UAE (United Arab Emirates).
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.