Unable to map a Microsoft SharePoint file repository that uses Kerberos Authentication in BlackBerry Work Drives

Article ID: KB35872

Type: Support Content

Last Modified: 03-03-2015


Product(s) Affected:

  • BES10
  • BlackBerry Work Drives
  • BlackBerry Enterprise Service 10
  • BlackBerry Enterprise Service 12 
  • BlackBerry Work Drives 2.0
  • Microsoft Sharepoint 2010 to 2013
  • JI 811210

When attempting to map a Microsoft Sharepoint file repository with the BlackBerry Work Drives application, the location cannot be saved and the following message is displayed:

Folder Unavailable

You don't have permission to access this folder.


The Microsoft Sharepoint servers are configured to use Kerberos Authentication.

Kerberos Authentication is not yet supported with BlackBerry Work Drives 2.0, even if Enterprise Authentication has been properly configured within the BlackBerry Enterprise Service 10 environment.

This issue is under investigation. A resolution is currently unavailable.

Disable Kerberos Authentication on the Microsoft Sharepoint servers.


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