Gold BlackBerry Regulated License does not appear under the BlackBerry Management Studio Console

Article ID: KB35972

Type: Support Content

Last Modified: 05-13-2014

 

Product(s) Affected:

  • BlackBerry Enterprise Service 10
  • BlackBerry Enterprise Server
  • BlackBerry Mobile Fusion
  • BlackBerry Device Service
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  • BlackBerry Enterprise Service 10 version 10.1
  • EMM Regulated License
  • Gold BlackBerry Regulated License
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A BlackBerry Administrator that attempts to activate an EMM - Regulated for BlackBerry License or Gold - BlackBerry Regulated License to BlackBerry Management Studio will notice that the license is successfully added, however, no count of these licenses appear under the License Information section.
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BlackBerry Enterprise Service 10 version 10.1 and earlier does not support either the EMM - Regulated for BlackBerry License or Gold - BlackBerry Regulated License. This type of license was only introduced on BlackBerry Enterprise Service 10 version 10.2 and later.
Refer to KB35858 to view the License Types and Naming Conventions for different BlackBerry Enterprise Service 10 Versions.

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Upgrade the BlackBerry Enterprise Service 10 to version 10.2 or later to use the EMM - Regulated for BlackBerry License or Gold - BlackBerry Regulated License types.

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