How to locate the PIN number of a BBM group member on a BlackBerry smartphone

Article ID: KB36127

Type: Support Content

Last Modified: 07-17-2014

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry smartphones running BlackBerry 7.1 and ealier
  • BBM Groups
CollapseOverview

On a BlackBerry smartphone running BlackBerry 7.1 or earlier, in BBM Groups the contact PIN is not displayed, only the display name is displayed for the group member.
This will occurr when the contact was not added to BBM contact list but an invitation was sent to add them to BBM Groups.

In order to locate the contact's PIN number using the display name in BBM Groups:

  1. Highlight the display name and press trackpad, a prompt will be displayed requesting to invite the user to BBM with the following message:
    • BBM Contact does not exist. Invite to BBM
  2. Select Yes from the options.
    Note: Device PIN number for contact will be be displayed on the next screen.

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