Unable to add users to the BlackBerry Enterprise Server 5.0 SP4

Article ID: KB36133

Type: Support Content

Last Modified: 07-18-2014

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
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  • BlackBerry Enterprise Server for Novell GroupWise
  • Novell GroupWise 2014
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Mailstore server logs the following error in the MAST log:

The GroupWise interface has not been correctly initialized. Method: "initializeAddressBookEntriesFromGroupWise".

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When using Novell GroupWise 2014, no users can be added to the BlackBerry Enterprise Server. With changes in the how results are returned from the Novell GroupWise System Address Book when searching for qualified accounts to add to the BlackBerry Administration Console, there is a problem interpreting the results from the Novell GroupWise System Address Book and the error is noted int he MAST log:

[MAST]
[40000] (04/21 15:30:27.143):{0x164C} An exception was generated during the synchronization process. Exception Text: The GroupWise interface has not been correctly initialized. Method: "initializeAddressBookEntriesFromGroupWise".

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Apply MR8 to the BlackBerry Enterprise Server v5.0 SP4

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