Forwarded email message as attachment from a BlackBerry 10 smartphone is delivered with a .eml.eml extension

Article ID: KB36147

Type: Support Content

Last Modified: 07-25-2014

 

Product(s) Affected:

  • Porsche Design P'9982 smartphone from BlackBerry
  • BlackBerry Z30
  • BlackBerry Z10
  • BlackBerry Z3
  • BlackBerry Q10
  • BlackBerry Q5
CollapseEnvironment
  • BlackBerry 10 smartphones running BlackBerry 10 OS version 10.2.1
  • JI 629196
CollapseOverview

When Forwarding an email with an email message as an attachment from an email account using Microsoft Activesync, the email attachment when it reaches the recipient has a file extension that has doubled. Also the attachment cannot be opened and the size may be between 0 to 23 bytes.

Example:

  • message.eml.eml
CollapseCause
This symptom can be caused if a Nginx server is being used as a reverse proxy in front of the Microsoft Activesync services.
CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround
If possible, connect directly to the Microsoft Activesync services rather than connecting to the reverse proxy.

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