- BlackBerry 10 smartphones running BlackBerry 10 OS version 10.3.0 and earlier
- JI 629196
When Forwarding an email with an email message as an attachment from an email account using Microsoft Activesync, the email attachment when it reaches the recipient has a file extension that has doubled. Also the attachment cannot be opened and the size may be between 0 to 23 bytes.
Update the smartphone to BlackBerry 10 OS version 10.3.1 or later.
To confirm and update to the latest version of software available for your smartphone see KB34364. For availability, check with your wireless service provider.
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.