How to delete the BlackBerry ID account used with BlackBerry smartphones and BlackBerry PlayBook tablets

Article ID: KB36188

Type: Support Content

Last Modified: 01-28-2015

 

Product(s) Affected:

  • BlackBerry ID
  • BlackBerry 10 OS
  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry ID
  • BlackBerry smartphones
  • BlackBerry PlayBook tablets
CollapseOverview

If you are unable to login to your BlackBerry ID account and cannot answer the password recovery question or access the email inbox associated with your BlackBerry ID, you will not be able to sign in or regain access to the BlackBerry ID account. The only option is to delete the account and create a new one. Deleting the BlackBerry ID account allows for creation of a new BlackBerry ID account using the same email address, however, it will also complete the following:

  • Delete the BlackBerry ID account
  • Delete all BBM contacts
  • Delete all BlackBerry World purchases
  • Remove the ability to restore any previous BlackBerry 10 smartphone backups (restore requires the same BlackBerry ID account)

Warning: Deleting the BlackBerry ID is an irreversible action and should only be completed as a final troubleshooting step if all other options have been exhausted.

If you know the answer to your Password Recovery Question and would like to keep your existing BlackBerry ID account, you can reset the BlackBerry ID password.

If you know your existing BlackBerry ID Password, you can change your BlackBerry ID password.

Note:

  • The inbox of the email address being used as the BlackBerry ID Username must be accessible in order to complete the deletion process.
  • If you would like to remove your payment information from the BlackBerry ID account prior to deleting the account, please follow the steps outlined in KB24655.

 
To delete the BlackBerry ID account from the original account creation email, see KB25464.

If the original account confirmation email cannot be found, complete the following steps:

  1. On a computer, visit http://www.blackberry.com/blackberryid.
  2. Under Already have a BlackBerry ID?, click Reset your password.
  3. Enter your BlackBerry ID Username and the verification code shown in the CAPTCHA image and click Submit.
  4. If prompted with the password recovery question, enter two incorrect answers (clicking OK to submit each one).  Note: In some cases this step will not be required.
  5. Click the Reset BlackBerry ID Account link.
  6. A message will appear, read through the warning then click Send.
  7. On the computer or your device, access the associated email inbox and open the email with Subject: Resetting your BlackBerry ID accountDidn’t get the email?
  8. Click Reset BlackBerry ID Account.
  9. On the Delete BlackBerry ID Request page, click Continue.
  10. A confirmation message is displayed advising that the BlackBerry ID has been deleted.

Note: If the reset email is accessed via Outlook and the Reset BlackBerry ID Account link is not functioning, forward the reset email to another webmail inbox. Then login, locate the forwarded reset email and complete the process by clicking the Reset BlackBerry ID Account link.

Once the BlackBerry account has been deleted, complete the following:

  1. The same email address can now be used to create a new BlackBerry ID account.
    Important Note: Be sure to securely document your new BlackBerry ID login information for future usage and confirm your BlackBerry ID account. Confirming your account ensures that you will be able to easily reset your password in future if it is forgotten.
  2. To remove the old account from your device and sign in using the new one, see KB26694.
CollapseAdditional Information

To secure your BlackBerry ID account and ensure you are able to easily reset your password in future, please confirm your BlackBerry ID.

If you need further BBID support you can get support here.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.