“There were problems completing this purchase. Please select a different payment method. (Error ID=13000)" error encountered on the BlackBerry smartphone or BlackBerry PlayBook tablet

Article ID: KB36194

Type: Support Content

Last Modified: 10-16-2014

 

Product(s) Affected:

  • BlackBerry World for BlackBerry 10
  • BlackBerry World for BlackBerry OS 7 and earlier
  • BlackBerry World for BlackBerry PlayBook
CollapseEnvironment
  • BlackBerry World storefront
  • BlackBerry smartphones
  • BlackBerry PlayBook tablet
  • JI 544761
CollapseOverview

The following error message is displayed on the BlackBerry device:

There were problems completing this purchase.  Please select a different payment method 

This can occur in any of the following situations:

  • When attempting to purchase an application from BlackBerry World using a credit card on the smartphone.
  • When attempting to purchase an application from BlackBerry World using a credit card or PayPal on the tablet.
  • When setting up a new credit card payment method on the smartphone.
  • When setting up a new credit card or PayPal payment method on the tablet.
CollapseCause

This error message indicates that an error occurred when validating the payment method.

CollapseResolution

This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

CollapseWorkaround

Use an alternate payment method.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.