http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Thu, 09 Feb 2012 15:28:23 EST When performing an in-place upgrade from BlackBerry® Enterprise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB25035&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB25035 Thu, 09 Feb 2012 00:00:00 EST To determine a BlackBerry® smartphone user's BlackBerry state database filename based on the BlackBerry smartphone user's display name, complete the following steps:... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16132&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16132 Thu, 09 Feb 2012 00:00:00 EST MSN or Hotmail email display name does not change after edited it on the BlackBerry® Internet Service account. · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18622&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18622 Thu, 09 Feb 2012 00:00:00 EST The ADPlus tool is used to capture exceptions that might be generated by an executable file. The following procedure outlines the steps to run the ADPlus tool as a service. Do... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15622&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB15622 Thu, 09 Feb 2012 00:00:00 EST The BlackBerry® smartphone becomes unresponsive with a black screen for several minutes and eventually displays App Error 523. ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB29744&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB29744 Thu, 09 Feb 2012 00:00:00 EST App Error 602 appears on the BlackBerry® smartphone. · BlackBerry® 7 · DT 2086208 A Java® process has terminated and the BlackBerry smartphone cannot continue to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB29237&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB29237 Thu, 09 Feb 2012 00:00:00 EST When an update to BlackBerry® Device Software 5.0 is performed on a BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB24163&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB24163 Thu, 09 Feb 2012 00:00:00 EST Messages are delivered in a 'read' status because the BlackBerry® Enterprise Server cannot find an Unread Marks table which matches the first... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB29718&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB29718 Wed, 08 Feb 2012 00:00:00 EST The BlackBerry® Internet Service (BIS) is designed to provide BlackBerry® smartphone users with access to email messaging, instant messaging, Internet browsing, and more. BlackBerry Internet... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB28226&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB28226 Wed, 08 Feb 2012 00:00:00 EST When synchronization does not complete for a BlackBerry® smartphone, the cause can vary. To debug Intellisync® translation errors, examine the data provided in... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01451&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01451 Wed, 08 Feb 2012 00:00:00 EST "A communication failure occured with the selected Mobile Data service. the server may be busy. Please try again later. If the problem persists contact your administrator." appears when browsing internal or external web sites on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB28840&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB28840 Wed, 08 Feb 2012 00:00:00 EST After an enterprise activation is completed, there are no calendar entries on the device. Following is seen in the logs: [40000] (01/04... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB29575&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB29575 Wed, 08 Feb 2012 00:00:00 EST To delete a BlackBerry® Internet Service account, please contact the wireless service provider. · BlackBerry® Internet Service · BlackBerry® smartphones . BlackBerry® Internet Service... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11503&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11503 Wed, 08 Feb 2012 00:00:00 EST Calendar synchronization not working correctly or meeting invitations do not have the accept or decline option after upgrading MAPI to 6.5.8190 , 6.5.8211 and 6.5.8244.0 Calendar synchronization may stop working or may not work correctly... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB26802&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB26802 Wed, 08 Feb 2012 00:00:00 EST In the Novell® GroupWise® client, a user has the option to forward an email with Forward as attachment.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB27238&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB27238 Wed, 08 Feb 2012 00:00:00 EST In the BlackBerry® Administration Service, it is possible to view which BlackBerry® smartphone users have specific... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB27420&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB27420 Wed, 08 Feb 2012 00:00:00 EST Email messages may be duplicated when the enterprise activation process performs a pre-population of email messages that were restored to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13891&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13891 Wed, 08 Feb 2012 00:00:00 EST When a meeting invitation is sent from a user outside of the organization, it appears on the BlackBerry® Smartphone as a regular email and the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB27368&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB27368 Wed, 08 Feb 2012 00:00:00 EST The following tasks delete all data, or all data and applications, on the BlackBerry® smartphone. For information on backing up data on the smartphone, see... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02318&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02318 Wed, 08 Feb 2012 00:00:00 EST When you remove a user account from the BlackBerry® Enterprise Server with BlackBerry® Manager, the BlackBerry Enterprise Server temporarily stores the user... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04169&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04169 Wed, 08 Feb 2012 00:00:00 EST When attempting to migrate a BlackBerry® smartphone user to a new BlackBerry® Enterprise Server using the BlackBerry® Enterprise Transporter tool, the migration... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB28048&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB28048 Wed, 08 Feb 2012 00:00:00 EST When a synchronization is performed between the BlackBerry® smartphone and Microsoft® Outlook 2011, the email... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB24836&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB24836 Wed, 08 Feb 2012 00:00:00 EST To change the BlackBerry® Desktop Software email integration from BlackBerry® Internet... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11162&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11162 Wed, 08 Feb 2012 00:00:00 EST Wireless calendar synchronization is displayed as disabled for a BlackBerry® smartphone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19416&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19416 Wed, 08 Feb 2012 00:00:00 EST During a migration using the BlackBerry® Enterprise Transporter, a BlackBerry® smartphone user fails to migrate, and the following log lines are present in the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB28388&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB28388 Wed, 08 Feb 2012 00:00:00 EST The BlackBerry® smartphone user does not see any entries in their Contacts even though entries are displayed... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17056&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17056 Wed, 08 Feb 2012 00:00:00 EST When attempting to downgrade a BlackBerry® PlayBook™ from 2.0 Developers Beta build to the latest Retail build the PlayBook... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB28982&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB28982 Wed, 08 Feb 2012 00:00:00 EST If the Key Store password has been synchronized with the BlackBerry Smartphone password, a modification can... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB25203&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB25203 Wed, 08 Feb 2012 00:00:00 EST When creating contacts on the BlackBerry® smartphone there are four custom fields that are available for use. By default the fields are named... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB28574&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB28574 Wed, 08 Feb 2012 00:00:00 EST When the BlackBerry® smartphone user attempts to select a translator for an organizer... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19466&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19466 Wed, 08 Feb 2012 00:00:00 EST The Help application contains the Support Tools feature which helps minimize the time required to diagnose and troubleshoot issues by submitting technical information about the BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB26038&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB26038 Wed, 08 Feb 2012 00:00:00 EST A BlackBerry® Administration Service instance cannot be accessed. When the administrator... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB21559&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB21559 Wed, 08 Feb 2012 00:00:00 EST A user may be unable to send a PIN message or a BlackBerry® Messenger message to a single contact, resulting in a Red X on the message. If the message is opened, the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB29696&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB29696 Wed, 08 Feb 2012 00:00:00 EST When synchronizing tasks with the BlackBerry® Desktop Manager software the task notes field gets truncated when the notes field is more than 4KB. · BlackBerry® Desktop... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB25779&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB25779 Wed, 08 Feb 2012 00:00:00 EST When opening an email message on the BlackBerry® smartphone, some of the message contents are observed to be missing in the mail... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB28034&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB28034 Wed, 08 Feb 2012 00:00:00 EST The BlackBerry® smartphone user is unable to browse the internet on the device while connected to a Wi-Fi network.  The BlackBerry smartphone user gets a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB29087&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB29087 Wed, 08 Feb 2012 00:00:00 EST Combining evaluation BlackBerry® Client Access License (CAL) keys and permanent BlackBerry CAL keys in one BlackBerry Domain... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB22927&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB22927 Wed, 08 Feb 2012 00:00:00 EST When viewing the Enterprise Activation from the BlackBerry® Smartphone, the user sees that Enterprise Activation gets stuck anywhere from 94% to 99%.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB27601&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB27601 Wed, 08 Feb 2012 00:00:00 EST In IBM® Lotus® Notes®, email messages can include links to documents, views, and applications. BlackBerry® Enterprise Server version 4.1 SP6 supports IBM Lotus Notes links in... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15619&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15619 Wed, 08 Feb 2012 00:00:00 EST When attempting to forward or reply to an email message from the BlackBerry® smartphone, a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB22952&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB22952 Wed, 08 Feb 2012 00:00:00 EST How to view the phone number of a BlackBerry® Smartphone using BlackBerry® Administration Service 1. Log in to BlackBerry Administration Service 2. From... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20146&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20146 Wed, 08 Feb 2012 00:00:00 EST When going through the BlackBerry® PlayBook™ setup, a BlackBerry® ID is required to continue through this process. Upon completion of this setup process, the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB26589&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB26589 Wed, 08 Feb 2012 00:00:00 EST When syncing with the Apple Address Book or selected groups in the Address Book, if... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB26936&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB26936 Wed, 08 Feb 2012 00:00:00 EST Verizon® Access Manager allows BlackBerry® smartphone users to connect to the Internet using the BlackBerry smartphone as a tethered modem. For further information please see:... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13672&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13672 Wed, 08 Feb 2012 00:00:00 EST When trying to create a new BlackBerry® Internet Service account... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB29502&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB29502 Wed, 08 Feb 2012 00:00:00 EST Fonts and colors within the Calendar Notes do not display correctly in Microsoft® Outlook® when sending to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20440&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20440 Wed, 08 Feb 2012 00:00:00 EST When synchronizing calendar events using the BlackBerry® Desktop Manger, the correct calendar is not being synchronized. · BlackBerry® Desktop Software 4.5 to 6.1 ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17106&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17106 Wed, 08 Feb 2012 00:00:00 EST Here are some general troubleshooting steps that can be used for Address Book synchronization issues. Verify that wireless synchronization for the Address Book is enabled on... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12422&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12422 Wed, 08 Feb 2012 00:00:00 EST When the BlackBerry® administrator tries to log in to the BlackBerry® Administration Service Console, the administrator... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB25750&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB25750 Wed, 08 Feb 2012 00:00:00 EST There are couple ways we can do this by: 1) One of the options to sort users based on Last Contact Date is from BlackBerry® Administration Service... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB24194&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB24194 Wed, 08 Feb 2012 00:00:00 EST "Activation request failed - a service connection is unavailable" when performing a wireless enterprise activation process When attempting to activate a BlackBerry® smartphone on the BlackBerry® Enterprise Server, the following error... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12660&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12660 Wed, 08 Feb 2012 00:00:00 EST While attempting to authenticate to a web server which is configured for Kerberos authentication the BlackBerry®  smartphone keeps prompting user for credentials. One of the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB25500&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB25500 Wed, 08 Feb 2012 00:00:00 EST When attempting to start the BlackBerry Dispatcher Service the following log line is printed: [25000] (03/12 16:29:16.886):{0x2324} BESDBImp::AddServerInstance: COM Error 0x80040E2F -... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB22756&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB22756 Wed, 08 Feb 2012 00:00:00 EST All of the BlackBerry® Monitoring Service is running but the page will not load and will appear blank.  The following will appear in the BlackBerry Monitoring Service (BBMS) log file:... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB22795&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB22795 Wed, 08 Feb 2012 00:00:00 EST Users are unable to access the BlackBerry® Administration Service web console and receive a Page cannot... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB21629&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB21629 Wed, 08 Feb 2012 00:00:00 EST After attempting to install the Verizon Wireless® Push To Talk application by means of a software push from a BlackBerry® Enterprise Server or installation using the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB24784&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB24784 Wed, 08 Feb 2012 00:00:00 EST The BlackBerry® smartphone on Wi-Fi® network failed to connect to VPN - Cisco® ASA solution. In Wi-Fi diagnostic of the smartphone, VPN authentication failed.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB22584&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB22584 Wed, 08 Feb 2012 00:00:00 EST "The application has encountered a system error. Please report this error to the System Administrator. Please return to the home page or log in again." when attempting to remove the MDS Integration Service component from BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB25045&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB25045 Wed, 08 Feb 2012 00:00:00 EST For BlackBerry® Professional Software to BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17185&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17185 Wed, 08 Feb 2012 00:00:00 EST By default, wireless BlackBerry® Device Software updates are not turned on in the BlackBerry® Administration Service.  You will not be... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17402&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17402 Wed, 08 Feb 2012 00:00:00 EST After installing the BlackBerry® Enterprise Server and starting... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB26692&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB26692 Wed, 08 Feb 2012 00:00:00 EST Note: Debug info logging cannot be turned on if content protection is enabled on the BlackBerry smartphone prior to BlackBerry® Device Software 6.0. See KB11963... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB28247&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB28247 Wed, 08 Feb 2012 00:00:00 EST There are 3 factors to consider when configuring the BlackBerry® Enterprise Server for IBM® Lotus® Domino® to store its log files on a remote, network... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB27653&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB27653 Tue, 07 Feb 2012 00:00:00 EST The BlackBerry® Enterprise Server creates log files which can be used for troubleshooting issues. By default, the BlackBerry Enterprise Server keeps a record of all log files.  These... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13959&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13959 Tue, 07 Feb 2012 00:00:00 EST This article discusses monitoring tools for the BlackBerry Enterprise Server, some processes that can be monitored, and where diagnostic information is logged. Processes for... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02250&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02250 Tue, 07 Feb 2012 00:00:00 EST The following sections outline different methods of transferring files to and from the BlackBerry® PlayBook™ tablet. Wi-Fi® Sharing Complete the following steps to share files over a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB26068&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB26068 Mon, 06 Feb 2012 00:00:00 EST BlackBerry® ID is designed to allow a convenient and secure method to authenticate your identity across various BlackBerry® related products and services. This allows for... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB28543&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB28543 Mon, 06 Feb 2012 00:00:00 EST The BlackBerry® smartphone user is unable to update the personal identification number (PIN), the electronic serial number (ESN)/Mobile Equipment Identifier... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11530&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11530 Mon, 06 Feb 2012 00:00:00 EST The Distributed File System (DFS) can be used for the shared folder for deploying applications on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB29264&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB29264 Mon, 06 Feb 2012 00:00:00 EST The BlackBerry® smartphone user is unable to log in with the BlackBerry® ID, when the SIM card has been removed from the device. · BlackBerry® ID ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB29361&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB29361 Mon, 06 Feb 2012 00:00:00 EST When a BlackBerry user creates a new messages in signed, encrypted or signed and encrypted encoding, that contains an attachment attached from device memory or a Media card, it is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB21162&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB21162 Mon, 06 Feb 2012 00:00:00 EST An email with "" in the subject, that is sent to an email address integrated on a BlackBerry® smartphone will normally cause a "BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB23845&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23845 Mon, 06 Feb 2012 00:00:00 EST BlackBerry App World™ icon is missing from the BlackBerry® smartphone. · BlackBerry App World™ for BlackBerry® smartphones There are two possible causes: 1) The BlackBerry App World icon is hidden. 2)... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB28974&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB28974 Mon, 06 Feb 2012 00:00:00 EST To install or update device software on a BlackBerry® smartphone without using BlackBerry® Desktop Software, complete the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16251&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16251 Mon, 06 Feb 2012 00:00:00 EST When attempting to open BlackBerry App... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB29490&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB29490 Mon, 06 Feb 2012 00:00:00 EST The enterprise activation process stops responding at 11%, 12%, 59%, 60%, or 96% complete. The following entries appear in the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11639&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11639 Mon, 06 Feb 2012 00:00:00 EST During the activation of a BlackBerry® smartphone in BlackBerry® Enterprise Server 5.0 SP2, the following log line appears in... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB23786&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23786 Mon, 06 Feb 2012 00:00:00 EST BlackBerry® Desktop Software for Mac can be used to synchronize organizer data (calendar entries,  contacts, tasks, and notes) between a BlackBerry smartphone and a Mac computer. BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18770&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18770 Mon, 06 Feb 2012 00:00:00 EST When attempting to download an application or go to My World icon, BlackBerry App World™ prompts to enter the email address and password to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB25668&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB25668 Mon, 06 Feb 2012 00:00:00 EST BlackBerry Enterprise Server 4.0 to 4.1 was designed to use unread marks table: • BlackBerry® Enterprise Server keeps the device unread table (ID Table of all the messages that are unread on... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB24161&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB24161 Mon, 06 Feb 2012 00:00:00 EST When the BlackBerry® Dispatcher is started, Error 5608 appears in the System log. · BlackBerry® Enterprise Server 4.0 and 4.1 · BlackBerry® Professional Software 4.1.4 ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04185&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04185 Mon, 06 Feb 2012 00:00:00 EST The following applications are classed as value-added on BlackBerry® smartphones. BlackBerry® Enterprise Server administrators can deploy these applications using the application control... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB24317&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB24317 Mon, 06 Feb 2012 00:00:00 EST The following error message is displayed in the BAS-AS log file. (10/01... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB24506&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB24506 Mon, 06 Feb 2012 00:00:00 EST Before logging into a virtual private network (VPN) on a BlackBerry® smartphone, a profile must be configured using the following steps: Setting up a VPN profile on the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB24529&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB24529 Mon, 06 Feb 2012 00:00:00 EST Once a credit card or PayPal® account is associated in the BlackBerry® ID payment options for use with BlackBerry App World™, there is no method of... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB24655&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB24655 Mon, 06 Feb 2012 00:00:00 EST How to to recover a BlackBerry® smartphone after all other possible means of recovery have been exhausted. 1) Remove the battery from the BlackBerry smartphone. 2) Open a web browser and... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB27956&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB27956 Mon, 06 Feb 2012 00:00:00 EST Warning: Backup the data from both built-in media storage and the media card of the BlackBerry® smartphone prior to performing the procedure to avoid all data and... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11320&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11320 Mon, 06 Feb 2012 00:00:00 EST The BlackBerry Enterprise Server restarts repeatedly due to unresponsive threads in an Lotus Domino environment The BlackBerry® Enterprise Server repeatedly restarts and the logs show that the BlackBerry® Controller service triggered the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB24945&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB24945 Mon, 06 Feb 2012 00:00:00 EST When transporting a user with the BlackBerry® Enterprise Transporter, the user migrates successfully, but a warning is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB25004&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB25004 Mon, 06 Feb 2012 00:00:00 EST BlackBerry® smartphone will not turn on or charge. This can occur when allowing the battery to completely drain. The following BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB28408&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB28408 Mon, 06 Feb 2012 00:00:00 EST This article explains how to set up a BlackBerry® Smart Card Reader for use with a BlackBerry smartphone using the Secure Multipurpose Internet Mail Extensions (S/MIME)... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16158&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16158 Mon, 06 Feb 2012 00:00:00 EST The BlackBerry® Administration Service uses JBoss® and security patch 4.3.0.GA_CP08 has been released to correct vulnerabilities. Any patches... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB25292&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB25292 Mon, 06 Feb 2012 00:00:00 EST When a calendar slow synchronization occurs for a BlackBerry® smartphone, the operation fails. This is triggered through the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB25485&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB25485 Mon, 06 Feb 2012 00:00:00 EST When attempting to open the BlackBerry® Desktop Software 6.0.1 or 6.0.2 the splash screen is displayed and then closes unexpectedly showing one of the following entries in the desktop.log  ... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB25581&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB25581 Mon, 06 Feb 2012 00:00:00 EST After setting up a BlackBerry® Administration Service pool to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB25584&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB25584 Mon, 06 Feb 2012 00:00:00 EST The Keep Messages option allows configuration of the number of days to keep email messages, SMS messages and PIN to PIN messages on the BlackBerry® smartphone. After this period... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB25592&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB25592 Mon, 06 Feb 2012 00:00:00 EST After an update to BlackBerry® Enterprise Server 5.0 SP3, all BlackBerry smartphone users are unable to browse HTTPS web sites.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB26423&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB26423 Mon, 06 Feb 2012 00:00:00 EST The BlackBerry® Playbook™ tablet offers a rich browsing experiences featuring: · Full Adobe® Flash® 10.1 enabled · Built-in support for HTML 5 · No-compromise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB26548&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB26548 Mon, 06 Feb 2012 00:00:00 EST When attempting to browse to internal sites from a BlackBerry® smartphone preloaded with BlackBerry® 6 the following error message is displayed requested... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB27570&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB27570 Mon, 06 Feb 2012 00:00:00 EST The BlackBerry® Collaboration Service for BlackBerry® Enterprise Server 5.0 SP3 properly starts and remains running, but end users cannot login from... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB27785&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB27785 Mon, 06 Feb 2012 00:00:00 EST