http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sat, 18 May 2013 04:33:23 EDT BlackBerry smartphone Input Language changes automatically BlackBerry smartphones BlackBerry Device Software 4.1 to BlackBerry® Device Software 5.0 BlackBerry 6 to BlackBerry 7 In some cases, the Input Language on the BlackBerry smartphone http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB15175&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB15175 Tue, 16 Oct 2012 00:00:00 EDT How to set a custom ring tone on a BlackBerry smartphone BlackBerry® Device Software 4.1 to 7.1 Different ring tones and alerts can be set for incoming messages and calls from specific contacts. When a call or message is received, the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB04720&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB04720 Wed, 12 Sep 2012 00:00:00 EDT How to configure wireless calendar synchronization on a BlackBerry smartphone BlackBerry® Device Software 4.0 to 5.0 BlackBerry® Internet Service BlackBerry® smartphone BlackBerry® 7 BlackBerry® 6 To enable wireless calendar http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB00561&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB00561 Fri, 27 Jul 2012 00:00:00 EDT How to enable Debug level event logging on a BlackBerry smartphone BlackBerry® Desktop Software 6.1 to 7.1 BlackBerry® Device Software 4.5 to 5.0 BlackBerry® 6 BlackBerry® 7 Note: Debug info logging cannot be turned on if content protection http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28247&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28247 Wed, 25 Jul 2012 00:00:00 EDT An incorrect ring tone is played for SMS text messages or Voicemail notifications that are received after a previous SMS text message is received from a contact with a custom ring tone configured in Contact Alerts BlackBerry® Device http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19375&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19375 Thu, 21 Jun 2012 00:00:00 EDT How to troubleshoot built-in GPS issues on a BlackBerry smartphone BlackBerry® smartphones with a built-in Global Positioning System (GPS) Built-in GPS can be used with BlackBerry® Maps and third-party mapping applications. When a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB11950&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11950 Wed, 13 Jun 2012 00:00:00 EDT How to search for unread messages on the BlackBerry smartphone BlackBerry® 8800 Series BlackBerry® Bold™ 9000 smartphone BlackBerry® Bold™ 9700 smartphone BlackBerry® Bold™ 9780 smartphone BlackBerry® Curve™ 8300 Series BlackBerry® Curve™ http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB21879&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB21879 Wed, 02 May 2012 00:00:00 EDT Quality of Service (QoS) settings for UMA-enabled BlackBerry smartphones BlackBerry® smartphones UMA (Unlicensed Mobile Access) is provided by some carriers as a secure method to connect to their wireless network to make phone calls over http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29906&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29906 Wed, 11 Apr 2012 00:00:00 EDT BlackBerry Wi-Fi access point roaming triggers and thresholds BlackBerry® Bold™ 9780 BlackBerry® Bold™ 9700 BlackBerry® Bold™ 9650 BlackBerry® Bold™ 9000 BlackBerry® Curve™ 9330 (3G) BlackBerry® Curve™ 9300 (3G) BlackBerry® Curve™ 8900 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25119&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25119 Fri, 23 Mar 2012 00:00:00 EDT How to obtain language packs for BlackBerry smartphones BlackBerry® Desktop Manager All language packs for BlackBerry® smartphones are provided to BlackBerry smartphone users by the wireless service provider where the BlackBerry smartphone http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13067&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13067 Wed, 21 Mar 2012 00:00:00 EDT BlackBerry smartphone trackball fails to roll in a particular direction The BlackBerry smartphone trackball fails to roll in a particular direction. BlackBerry® smartphone Debris is lodged in the trackball. The trackball user interface http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB14168&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14168 Wed, 14 Mar 2012 00:00:00 EDT What is the effect on Wi-Fi enabled BlackBerry smartphone battery life within home and enterprise Wi-Fi networks The Wi-Fi® enabled BlackBerry® smartphone incorporates many technologies and capabilities that ensure the BlackBerry smartphone http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13559&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13559 Wed, 14 Mar 2012 00:00:00 EDT How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone Follow these steps to determine which version of BlackBerry® Device Software is installed: On BlackBerry® 6 and BlackBerry® 7 Open http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23393&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23393 Fri, 06 Jan 2012 00:00:00 EST