http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Thu, 23 May 2013 21:16:14 EDT Synchronizing media using BlackBerry Desktop Software on a Mac computer BlackBerry Desktop Software 2.0 to 2.2 BlackBerry smartphones BlackBerry PlayBook tablet Mac OS BlackBerry Desktop Software Mac allows media synchronization (i.e. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25138&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25138 Wed, 27 Mar 2013 00:00:00 EDT Unable to restore a backup file from a BlackBerry 10 smartphone or BlackBerry PlayBook that is using a different BlackBerry ID BlackBerry Link BlackBerry 10 OS BlackBerry PlayBook OS 2.0.1.358 and later BlackBerry Desktop Software Windows http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31317&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31317 Mon, 25 Mar 2013 00:00:00 EDT How to transfer files from the BlackBerry smartphone to the BlackBerry PlayBook tablet BlackBerry smartphone BlackBerry PlayBook tablet BlackBerry Desktop Software Windows Mac OS The following sections outline different methods of http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29506&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29506 Fri, 22 Mar 2013 00:00:00 EDT How to collect device logs and extract information from a BlackBerry smartphone using a Microsoft Windows or Apple Mac computer BlackBerry Desktop Manager 4.7 to 7.0 for PC BlackBerry Desktop Software for Mac Windows Mac OS Command line http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17215&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17215 Wed, 27 Feb 2013 00:00:00 EST BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB BlackBerry Desktop Software (Mac OS) BlackBerry Desktop Software (Windows) After connecting the BlackBerry smartphone to a USB cable connected http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28443&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28443 Mon, 04 Feb 2013 00:00:00 EST This version of iTunes software is not supported. appears when configuring Music in BlackBerry Desktop Software for Mac BlackBerry Desktop Software for Mac iTunes 7.7.1 to 11.0.1 Mac OS DT 1167307 After clicking on Music the customer is http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25999&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25999 Tue, 22 Jan 2013 00:00:00 EST How to remove an IT policy from a BlackBerry smartphone BlackBerry Enterprise Server BlackBerry Desktop Software 4.7 to 6.1 BlackBerry Desktop Software 2.2 for Mac BlackBerry Device Software 4.3 to 5.0 BlackBerry 6 BlackBerry 7 Windows Mac http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB14202&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB14202 Mon, 07 Jan 2013 00:00:00 EST There are no writable Calendars available for syncing on this computer. Please launch iCal or Microsoft Entourage and create a new writable calendar. appears when configuring Calendar or Tasks synchronization BlackBerry Desktop Software http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20342&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB20342 Thu, 03 Jan 2013 00:00:00 EST Troubleshooting connection issues between BlackBerry Desktop Software for Mac and BlackBerry smartphone or BlackBerry PlayBook BlackBerry Desktop Software (Mac OS) BlackBerry PlayBook BlackBerry smartphone The following steps should be http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB30315&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB30315 Wed, 12 Dec 2012 00:00:00 EST The BlackBerry Desktop software cannot connect with your device when attempting to connect the BlackBerry PlayBook with BlackBerry Desktop Software for Mac BlackBerry Desktop Software for Mac 2.3.1 to 2.4.0 BlackBerry PlayBook Tablet Mac OS http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32399&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32399 Tue, 04 Dec 2012 00:00:00 EST Multiple Desktop Address Book databases on the BlackBerry smartphone BlackBerry Desktop Software BlackBerry Enterprise Server BlackBerry smartphones Mac OS Windows On the BlackBerry smartphone there are two different Desktop address books. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19414&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19414 Tue, 04 Dec 2012 00:00:00 EST Appointments created in iCal do not synchronize to the BlackBerry smartphone after updating to OSX 10.7.4 BlackBerry Desktop Software for Mac Apple OSX 10.7.4 DT 4720289 After a sync is performed using the BlackBerry Desktop Software for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31843&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31843 Tue, 27 Nov 2012 00:00:00 EST BlackBerry Desktop Software prompts to delete a high number of calendar entries during a wired synchronization BlackBerry Desktop Software 6.0 to 7.0 BlackBerry Desktop Software for Mac 2.2 to 2.3 BlackBerry smartphones Windows Mac OS http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB16261&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB16261 Tue, 06 Nov 2012 00:00:00 EST