http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sat, 25 May 2013 04:31:19 EDT Synchronizing media using BlackBerry Desktop Software on a Mac computer BlackBerry Desktop Software 2.0 to 2.2 BlackBerry smartphones BlackBerry PlayBook tablet Mac OS BlackBerry Desktop Software Mac allows media synchronization (i.e. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25138&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25138 Wed, 27 Mar 2013 00:00:00 EDT How to backup data on a BlackBerry PlayBook tablet BlackBerry Desktop Software 7.1 BlackBerry Desktop Software for Mac 2.2 BlackBerry PlayBook Windows Mac OS This article covers how to backup information from a BlackBerry PlayBook tablet. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26134&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26134 Tue, 23 Oct 2012 00:00:00 EDT How to take a screenshot of the BlackBerry smartphone using Terminal BlackBerry Desktop Software for Mac OS To take a screenshot of the active display on a BlackBerry® smartphone, complete the following steps: Connect the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32136&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32136 Mon, 27 Aug 2012 00:00:00 EDT How to extract the event logs on a BlackBerry smartphone BlackBerry® Desktop Software (Mac OS) BlackBerry® Desktop Software (Windows) BlackBerry® smartphones Step 1 - Enable Debug level logging IMPORTANT: Enabling debug level logging should http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB05349&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB05349 Mon, 20 Aug 2012 00:00:00 EDT Unable to backup the Social Feeds database using BlackBerry Desktop Software for Mac BlackBerry® Desktop Software BlackBerry® 7 DT 2654975 In some cases BlackBerry® Desktop Software for Mac is unable to backup the Social Feeds database from http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29571&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29571 Mon, 16 Jul 2012 00:00:00 EDT Back up and restore BlackBerry smartphone data on a Mac computer using BlackBerry Desktop Software BlackBerry® Desktop Software 2.0 to 2.3 Mac OS Most of the data on the BlackBerry® smartphone, including email messages, organizer data, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18776&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18776 Wed, 11 Apr 2012 00:00:00 EDT How to restore data to a BlackBerry PlayBook BlackBerry® Desktop Software 6.0.2 BlackBerry® Desktop Software for Mac 2.2 BlackBerry® smartphones Windows® Mac OS® This article covers how to restore previously backed up information to a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26135&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26135 Wed, 21 Mar 2012 00:00:00 EDT