http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sat, 25 May 2013 12:01:28 EDT Recurring appointments of a specific pattern cause the sync to fail with an error message in BlackBerry Desktop Software BlackBerry Desktop Software 7.0 bundle 60 to 7.1 bundle 33 Microsoft Outlook DT 5176464 When attempting to synchronize http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32032&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32032 Fri, 24 May 2013 00:00:00 EDT The organizer module could not load and will be turned off when configuring synchronization in BlackBerry Desktop Software 7.1 BlackBerry Desktop Software 7.0 to 7.1 DT 4873722 DT 5504036 DT 5157035 DT 5754677 When attempting to configure http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31858&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31858 Tue, 05 Mar 2013 00:00:00 EST When synchronizing the calendar using BlackBerry Desktop Software displays a message to remove an event and re-synchronize BlackBerry Desktop Software 7.0 to 7.1 During the synchronization process the BlackBerry Desktop Software displays http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32001&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32001 Tue, 29 Jan 2013 00:00:00 EST Activation Failed. An error was encountered when sending the activation transmission when activating a BlackBerry smartphone BlackBerry Enterprise Server 4.1 to 5.0 SP4 BlackBerry Desktop Software 7.0 The BlackBerry smartphone times out http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31837&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31837 Thu, 17 Jan 2013 00:00:00 EST Synchronization Error. An error has occurred during an attempt to update a device database record appears during a wired address book synchronization with BlackBerry Desktop Software BlackBerry Desktop Software 6.0 to 7.1 BlackBerry Bold http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31752&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31752 Tue, 08 Jan 2013 00:00:00 EST Direct connect number field mapping is missing in Desktop Software 7.0 BlackBerry Desktop Software Version 7.0 BlackBerry Curve 8350i DT 5357135 When modifying the file mappings for Desktop Software 7.0 there is no option to map the direct http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32066&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32066 Tue, 04 Dec 2012 00:00:00 EST Error is displayed when attempting to sync media or browse files using the BlackBerry Desktop Software BlackBerry Desktop Software 7.0 BlackBerry smartphones Windows 7 When attempting to sync music, pictures, videos, or browse files using http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32211&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32211 Tue, 27 Nov 2012 00:00:00 EST Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook BlackBerry Desktop Software 6.0.2 to 7.1 (Windows) BlackBerry PlayBook The following table lists Knowledge Base http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27424&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27424 Tue, 27 Nov 2012 00:00:00 EST How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software BlackBerry Desktop Software 6.1 to 7.1 BlackBerry Device Software 4.3 to 5.0 BlackBerry 6 BlackBerry 7 The Support Tools section provides the ability http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31291&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31291 Thu, 15 Nov 2012 00:00:00 EST Not all Calendar entries are synchronized with Microsoft Outlook BlackBerry Desktop Software 4.5 to 7.0 Microsoft Outlook BlackBerry Device Software 4.3 to 5.0 BlackBerry 6 to BlackBerry 7.1 When synchronizing Calendar entries using the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17106&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17106 Fri, 02 Nov 2012 00:00:00 EDT BlackBerry Desktop Software 7 displays Synchronization Error when synchronizing calendar data BlackBerry Desktop Software 7.0 to 7.1 BlackBerry smartphones Microsoft Outlook DT 5174219 DT 5776640 When synchronizing calendar data using http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31994&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31994 Fri, 02 Nov 2012 00:00:00 EDT How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Software for Windows BlackBerry Desktop Software 6.0 to 7.1 Warning: It is advised to backup the data on the BlackBerry smartphone prior to performing http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB11320&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11320 Fri, 02 Nov 2012 00:00:00 EDT BlackBerry Desktop Software has stopped working. A problem caused the program to stop working. appears when launching BlackBerry Desktop Software BlackBerry Desktop Software 7.0 Windows 7 When launching Blackberry Desktop Software the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32240&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32240 Tue, 30 Oct 2012 00:00:00 EDT