http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sat, 18 May 2013 07:59:56 EDT The user name or password is not correct when trying to log into the Universal Device Service console. BlackBerry Management Center Universal Device Service DT 3165140 The user name or password is not correct appears when trying to log into http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29603&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29603 Tue, 23 Oct 2012 00:00:00 EDT BlackBerry Management Center remote locks a device and the device is unable to be unlocked if password was recently disabled on the BlackBerry smartphone The BlackBerry® smartphone has been locked remotely via BlackBerry Management Center http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28196&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB28196 Thu, 15 Dec 2011 00:00:00 EST