http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sat, 25 May 2013 05:20:36 EDT Unable to use a custom email ActiveSync port with BlackBerry Enterprise Service 10 BlackBerry Enterprise Service 10 BlackBerry Device Service 6.2 BlackBerry 10 OS BlackBerry PlayBook tablet DT 6705387 Currently there is no option to use a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33550&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33550 Fri, 24 May 2013 00:00:00 EDT How to create and associate an email profile to a user account in BlackBerry Device Service BlackBerry Device Service 6.1 and 6.2 BlackBerry PlayBook OS 2.1 BlackBerry 10 OS To register a BlackBerry PlayBook or BlackBerry 10 smartphone on http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32776&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32776 Fri, 24 May 2013 00:00:00 EDT SCEP enrollment fails on the BlackBerry Playbook tablet or BlackBerry 10 smartphone when activating on BlackBerry Enterprise Service 10.1 BlackBerry Enterprise Service 10.1 BlackBerry 10 OS 10.0.x.x BlackBerry PlayBook tablet 4G LTE http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34271&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34271 Thu, 23 May 2013 00:00:00 EDT How to setup Google Calendar synchronization via CalDAV on the BlackBerry PlayBook tablet or BlackBerry 10 smartphone BlackBerry PlayBook OS BlackBerry 10 OS CalDAV Google allows a Google Calendar account to synchronize via the CalDAV http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33093&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33093 Thu, 16 May 2013 00:00:00 EDT Unable to integrate a Gmail account on BlackBerry PlayBook tablet BlackBerry PlayBook tablet Google Mail When trying to set up a Google Mail email account on the BlackBerry PlayBook tablet, the following error is displayed: Please check http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB30004&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB30004 Mon, 13 May 2013 00:00:00 EDT There are too many PIN changes associated with this account (Error ID: 30801) is encountered when attempting to login to BlackBerry World BlackBerry ID BlackBerry World 2.0 to 3.1 BlackBerry smartphones BlackBerry PlayBook tablet When http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25553&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25553 Fri, 10 May 2013 00:00:00 EDT How to change or reset the BlackBerry ID password BlackBerry smartphones BlackBerry 10 OS BlackBerry 6 to 7 BlackBerry PlayBook tablet 4G LTE BlackBerry PlayBook BlackBerry ID To change the BlackBerry ID password, complete the steps below http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26361&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26361 Thu, 09 May 2013 00:00:00 EDT Media types that are supported on the BlackBerry PlayBook BlackBerry PlayBook tablet The BlackBerry PlayBook tablet is capable of playing a wide assortment of media types. By plugging in headphones or using the built-in stereo speakers, it http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26518&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26518 Tue, 07 May 2013 00:00:00 EDT Manually setting up a Webmail.co.za email account on the BlackBerry 10 smartphone due to SMTP server limitation BlackBerry 10 OS BlackBerry Z10 smartphone BlackBerry Q10 smartphone BlackBerry PlayBook tablet Webmail.co.za email accounts do http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34206&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34206 Fri, 03 May 2013 00:00:00 EDT Unable to complete ActiveSync enrollment against IBM Lotus Notes Traveler server through BlackBerry Device Service BlackBerry Device Service 6.0 to 6.2 BlackBerry 10 BlackBerry PlayBook tablet IBM Lotus Domino 8.5 IBM Lotus Notes Traveler http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB30192&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB30192 Fri, 03 May 2013 00:00:00 EDT Setting up a Vodamail.co.za email account on the BlackBerry 10 smartphone or BlackBerry PlayBook tablet BlackBerry 10 OS BlackBerry Z10 smartphone BlackBerry Q10 smartphone BlackBerry PlayBook tablet When setting up a @vodamail.co.za email http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34191&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34191 Thu, 02 May 2013 00:00:00 EDT Expected behaviour when Specify new device password and lock device command is sent to the device BlackBerry Device Service 6.0 to 6.2 BlackBerry Device Service 10 BlackBerry PlayBook tablet BlackBerry 10 OS When the Specify new device http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34182&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34182 Wed, 01 May 2013 00:00:00 EDT Unable to view SCEP issued certificate on the BlackBerry Playbook or BlackBerry 10 Smartphone BlackBerry Device Service BlackBerry Playbook tablet BlackBerry 10 OS PR 182496 DT 5704662 Unable to view a SCEP issued certificate on the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32286&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32286 Mon, 29 Apr 2013 00:00:00 EDT How to obtain logs from the BlackBerry PlayBook tablet or BlackBerry 10 smartphone BlackBerry PlayBook tablet BlackBerry 10 smartphone Windows Mac OS The Help application contains the Support feature which helps minimize the time required http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26038&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26038 Fri, 26 Apr 2013 00:00:00 EDT Using a wireless keyboard and mouse with the BlackBerry PlayBook BlackBerry PlayBook tablet The BlackBerry PlayBook tablet supports the use of a wireless mouse and keyboard. It utilizes Bluetooth functionality and connects in a similar http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26514&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26514 Mon, 22 Apr 2013 00:00:00 EDT