http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sun, 19 May 2013 01:12:46 EDT How to perform a Remote search for email messages using a BlackBerry smartphone BlackBerry Device Software 4.5 to 5.0 BlackBerry 6 to 7.1 BlackBerry 10 BlackBerry Enterprise Server 4.1 SP5 to 5.0 SP3 Remote search for email messages allows http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB15161&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB15161 Mon, 04 Mar 2013 00:00:00 EST How to remove an IT policy from a BlackBerry smartphone BlackBerry Enterprise Server BlackBerry Desktop Software 4.7 to 6.1 BlackBerry Desktop Software 2.2 for Mac BlackBerry Device Software 4.3 to 5.0 BlackBerry 6 BlackBerry 7 Windows Mac http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB14202&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB14202 Mon, 07 Jan 2013 00:00:00 EST How to delete all data and applications from the BlackBerry smartphone using the Security Wipe option BlackBerry Device Software 4.5 to 5.0 BlackBerry 6 to BlackBerry 7.1 To delete all data and applications from the BlackBerry smartphone, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB14058&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB14058 Wed, 02 Jan 2013 00:00:00 EST JVM 200 appears on the BlackBerry smartphone BlackBerry Device Software The BlackBerry smartphone stops responding and one of the following error messages appears: JVM 200 The BlackBerry smartphone encountered a Java Virtual Machine (JVM) http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB30100&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB30100 Mon, 26 Nov 2012 00:00:00 EST Reset a BlackBerry smartphone BlackBerry® smartphones A reset of a BlackBerry® smartphone is a troubleshooting method that completely turns off and restarts the BlackBerry smartphone's operating system software and applications. It is a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB02141&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB02141 Mon, 20 Aug 2012 00:00:00 EDT Turn off data services on the BlackBerry smartphone BlackBerry® Device Software 4.1 to 5 BlackBerry® Device Software 6 BlackBerry® Device Software 7 Depending on the wireless service plan associated with the BlackBerry smartphone, the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB15151&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB15151 Mon, 13 Aug 2012 00:00:00 EDT Use the Ping test utility BlackBerry® smartphone DT 753532 To use the ping test utility in BlackBerry Device Software 6.0 on a BlackBerry Torch, complete the following steps: Tap the connection icons in the upper most right of the home http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13309&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13309 Mon, 30 Jul 2012 00:00:00 EDT How to troubleshoot built-in GPS issues on a BlackBerry smartphone BlackBerry® smartphones with a built-in Global Positioning System (GPS) Built-in GPS can be used with BlackBerry® Maps and third-party mapping applications. When a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB11950&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11950 Wed, 13 Jun 2012 00:00:00 EDT Network status indicators for BlackBerry smartphones on the CDMA network The following table describes the network status indicators that appear on a BlackBerry smartphone while connected to the CDMA2000 1X or cdmaOne network. Indicators http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB02335&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02335 Thu, 19 Jan 2012 00:00:00 EST Unable to open web links that are viewed from the browser on the BlackBerry smartphone Links that appear on a web page that is viewed in the BlackBerry® Browser cannot be highlighted or opened by clicking. BlackBerry® Device Software 4.5 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB21439&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB21439 Thu, 15 Dec 2011 00:00:00 EST Unable to play videos The BlackBerry smartphone only supports videos that are encoded as MPEG-4 Part 2 Simple Profile or H.263. BlackBerry® 8800 smartphone . BlackBerry 8800 Series . Approved . Configuration or Environmental Issue http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB12238&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12238 Thu, 15 Dec 2011 00:00:00 EST The BlackBerry 8830 smartphone does not route audio to a stereo Bluetooth headset The BlackBerry® 8830 World Edition smartphone does not route audio to a stereo Bluetooth headset. When attempting to play music or ring tone files on the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13723&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13723 Thu, 15 Dec 2011 00:00:00 EST When selecting Turn Power Off on a BlackBerry smartphone the scheduled time for the smartphone to power on does not match the Auto On/Off settings When selecting Turn Power Off on a BlackBerry® smartphone, the scheduled time for the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19373&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19373 Thu, 15 Dec 2011 00:00:00 EST Sharp beeping or chirping sound can be heard from the BlackBerry smartphone while a call is in progress After a BlackBerry Device Software update, a sharp beeping or chirping sound can be heard from the BlackBerry smartphone while a call is http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB21978&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB21978 Wed, 14 Dec 2011 00:00:00 EST Recommended settings for the Wi-Fi network when using UMA voice service To optimize the Unlicensed Mobile Access (UMA) voice service on a Wi-Fi® enabled BlackBerry smartphone, the following settings are recommended on the Wi-Fi network: http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB14461&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14461 Wed, 14 Dec 2011 00:00:00 EST BlackBerry 8830 World Ediiton smartphone on the Verizon network will not establish an IP Modem connection while connected to a GSM network A tethered modem connection is not established when attempting to use the IP Modem Connection Manager http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20434&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20434 Wed, 14 Dec 2011 00:00:00 EST Ring tones, alerts, and media will not play on a BlackBerry Curve 8330 Under certain conditions, ring tones, alerts, and media are not audible and no error message appears. These might work initially, but over time, become unresponsive. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20612&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20612 Wed, 14 Dec 2011 00:00:00 EST Switching services with Address book sync disabled creates a duplicate Desktop address book Switching services when contact list synchronization is disabled creates a duplicate contact list on the computer. This, in turn, causes duplicated http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB21506&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB21506 Sun, 27 Nov 2011 00:00:00 EST