Warning:

Backup the data from both built-in media storage and the media card of the BlackBerry® smartphone prior to performing the procedure to avoid all data and applications from being deleted. Please see the product documentation for instructions, or article KB12487.

To perform a clean installation of the BlackBerry® Device Software, select the installed version of BlackBerry® Desktop Software for appropriate instructions.

BlackBerry Desktop Software 6.0 to 6.1
BlackBerry Desktop Manager 4.5 to 5.0 SP1
BlackBerry Desktop Manager 4.1 to 4.3

The latest version of BlackBerry Desktop Software can be obtained at BlackBerry.com/desktop

BlackBerry Desktop Software 6.0 to 6.1

1. Connect the BlackBerry smartphone to the computer and open the BlackBerry Desktop Software.
2. Click the Device menu and select Update...
3. A dialog box appears and indicates that there are no BlackBerry Device Software updates available. Click View other versions in the lower left corner.
4. The check box for the currently installed version is selected in the Available Versions list. Click the Install button.
5. Clear the check box next to Back up device data
6. Click the Install update button.
   

BlackBerry Desktop Manager 4.5 to 5.0 SP1

1. Connect the BlackBerry smartphone to the computer and open the BlackBerry Desktop Manager.
2. Click Application Loader.
3. Click the Start button under Update Software.
4. Click Next to start the installation process.
5. Type the password for the BlackBerry smartphone, if prompted, and click OK.
6. Select the check boxes next to the names of the applications to be loaded, and then click Next
7. Click Settings, and then select the check boxes beside Delete all application data and Erase all currently installed applications.
8. Clear the check box next to Back up device data automatically during the installation process.
9. Click OK > Next > Finish.
10. When the process has completed, the message The loading operation was successful appears. Click Close to return to the BlackBerry Desktop Manager.

BlackBerry Desktop Manager 4.1 to 4.3

To perform a clean installation of BlackBerry Desktop Manager 4.1 to 4.3, complete steps 1 through 5, above, and then proceed with the following:

1. Click Advanced, and then select the check boxes beside Erase all application data and Erase all currently installed applications.
2. Click Next.
3. Select the check box next to Do not automatically backup the application data during the loading process (if prompted).
4. Clear the check box next to Backup and restore applications installed wirelessly (if prompted).
5. Click Next > Finish.

• BlackBerry® Desktop Manager 4.5 to 5.0 SP1
• BlackBerry® Desktop Software 6.0 to 6.1

In the event BlackBerry Desktop Software does not detect an available update, refer to KB10144 - How to force the detection of the BlackBerry smartphone using Application Loader.

For information on performing a web-based BlackBerry Device Software update, see article KB16068.