"MAPI Initialize error 80004005" error message appears while creating or editing a Messaging Application Programming Interface (MAPI) profile

Article ID: KB01637

Type: Support Content

Last Modified: 01-15-2013

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
CollapseEnvironment
  • BlackBerry Enterprise Server for Microsoft Exchange
  • Microsoft Exchange Server 5.5 to 2010
CollapseOverview

While creating or editing a Messaging Application Programming Interface (MAPI) profile, the following error message appears:

MAPI Initialize error 800004005

or if during the installation of BlackBerry Enterprise Server services at the MAPI Settings window:


The setup application could not initialize the Microsoft Exchange Server MAPI client. Make sure that MAPI is installed and configured correctly and the Microsoft Exchange Server and mailbox that you specified are correct.

CollapseCause

Cause 1

Microsoft Exchange System Manager or Microsoft Exchange Server MAPI Client and Collaboration Data Objects version 1.2.1 is not installed on the computer running the BlackBerry Enterprise Server.

Cause 2

The fixmapisvc.exe tool has not yet been run on the BlackBerry Enterprise Server.

Cause 3

Group Policy is modifying the default Mail client from ExchangeMAPI to another client.

CollapseResolution

Cause 1

Microsoft Exchange System Manager or Microsoft Exchange Server MAPI Client and Collaboration Data Objects version 1.2.1 is not installed on the computer running the BlackBerry Enterprise Server.

Resolution 1

  • For Microsoft Exchange Server 5.5, install Exchange Administrator on the BlackBerry Enterprise Server.
  • For Microsoft Exchange 2000 or 2003, install Microsoft Exchange System Manager on the BlackBerry Enterprise Server.
  • For Microsoft Exchange 2007, install Microsoft Exchange Server MAPI Client and Collaboration Data Objects version 1.2.1.

Refer to Microsoft Support for information on installing these programs.

Cause 2

The fixmapisvc.exe tool has not yet been run on the BlackBerry Enterprise Server.

Resolution 2

Run fixmapisvc.exe on the BlackBerry Enterprise Server. Complete the following steps:

  1. Stop all the BlackBerry Enterprise Server services.
  2. Rename Mapisvc.inf in c:\Windows\System32 to Mapisvc.inf.old.
  3. Create a new text file in c:\Windows\System32 and rename it to Mapisvc.inf.
  4. Locate the fixmapisvc.exe then open a command prompt and browse to that location. By default, the location is C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility.
  5. Type Fixmapisvc.exe and press Enter.

Cause 3

Group Policy is modifying the default Mail client from ExchangeMAPI to another client.

Resolution 3

Run Regedit32.exe to verify the default mail client registry on BlackBerry Enterprise Server. Complete the following steps:

Warning:  The following procedure involves modifying the computer registry. This can cause substantial damage to the Windows operating system. Document and back up the registry entries prior to implementing any changes.

  1. Run Regedit32.exe.
  2. Navigate to  HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\ExchangeMAPI.
  3. Check the (Default) registry key value. It should be set to ExchangeMAPI and the DLLPathEx registry key should be mapped to the in-use  MAPI32.DLL/EXMAPI32.DLL.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.