Supported attachment formats for the BlackBerry Internet Service

Article ID: KB03265

Type: Support Content

Last Modified: 05-20-2014


Product(s) Affected:

  • BlackBerry Internet Service
Jump to: Environment | Overview
  • BlackBerry Attachment Service
  • BlackBerry Device Software 2.6 for BlackBerry smartphones based on C++
  • BlackBerry Device Software 3.6 or later for BlackBerry smartphones based on Java
  • BlackBerry Internet Service

BlackBerry Internet Service supports email message attachment viewing for the following file types:

NOTE: BlackBerry Internet Service does not support file attachments attached to calendar appointments. If a calendar appointment with a file attachment is received on the BlackBerry smartphone it can be opened but the attached file will not be displayed and cannot be downloaded.

Attachment Type

Minimum BlackBerry Device Software version BlackBerry Smartphone with Color Screen Required
  • Microsoft Word (DOC, DOT, DOCX)
  • Microsoft Excel (XLS, XLSX)
  • Microsoft PowerPoint (PPT, PPTX)
  • Corel WordPerfect (WPD)
  • Adobe Acrobat PDF (PDF)*
  • ASCII text (TXT)
  • Rich Text Format files (RTF)
  • vCard contact (VCF)
Note: If a PDF file is password-protected, you will be prompted to type the password in order to view it on the BlackBerry smartphone.
2.6 (BlackBerry smartphones based on C++)

3.6 (BlackBerry smartphones based on Java)
  • HTML
3.6 No
  • Zip archive (ZIP)
Note: Password-encrypted ZIP files are not supported
3.7 No
  • BMP
  • GIF
  • PNG
  • TIFF
  • WMF
Note: Multi-page TIFF images are not supported. (See KB04779 for more information.)
3.8 Yes
  • Voicemail Attachments (WAV, MP3)
  • iCalendar Attachments (ICF)
Note: encoded voice mail playback - up to 500KB file size
4.2 Yes
  • Microsoft Windows Media Audio (WMA)
4.2 Yes
  • OpenDocument Text (ODT)
  • OpenDocument Presentation (ODP)
  • OpenDocument Spreadsheet (ODT)
  • OpenDocument Text Templates (OTT)
4.0 Yes

BlackBerry Internet Service supports the following attachment viewing functionality:

Note: To view images and color attachments, the BlackBerry smartphone must have a color screen.

Attachment Functionality Minimum BlackBerry Device Software Version
Pan, zoom, or rotate images.
View embedded pictures in Microsoft® Word documents
Save attached images to the BlackBerry smartphone for viewing offline at a later time
View footnotes 3.8
Show or hide tracked changes when viewing attached documents. 3.8
Jump to another part of a document instead of viewing it sequentially. 3.8
Enlarge All for Image view (BlackBerry Internet Service only). 4.1
Rendering support (BlackBerry Internet Service only).
Inline thumbnail image rendering in the messages list (BlackBerry Internet Service only). 4.1

The following table displays the attachment viewing functionality for files supported by the BlackBerry Internet Service.

Note: This functionality requires a minimum installation of BlackBerry Device Software version 3.8.

File Types
Bookmark Yes Yes Yes Yes
Color Support Yes Yes Yes Yes Yes
Comments Yes
Email Links Yes Yes Yes Yes Yes Yes
Embedded Images Yes TIFF only
Embedded Tables Yes
Endnotes Yes
Font Size Yes Yes Yes Yes
Font Style Yes Yes Yes Yes Yes Yes
Footnotes Yes
Internal Hyperlinks Yes Yes
Internal Table of Contents Yes Yes
Password Yes
Phone Links Yes Yes Yes Yes Yes Yes
Text Box Yes
Track Changes Yes Yes
URL Links Yes Yes Yes Yes Yes Yes


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